Guest Experience Concierge - Luxury Hospitality

InterContinental Hotels Group; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain is seeking a Guest Relations Officer in the United Arab Emirates to deliver exceptional guest experiences. Responsibilities include welcoming guests, addressing inquiries, and handling complaints professionally. Ideal candidates should have prior experience in a similar role, excellent communication skills, and a guest-first mindset. The position promises a competitive salary, training opportunities, and a collaborative work environment.

Benefits

Competitive salary

Room discounts

Training programs

Qualifications

• Previous experience in a similar Guest Relations or Front Office role within a luxury or upscale hotel.
• Ability to work flexible shifts, including weekends and public holidays.
• Additional languages are an advantage.

Responsibilities

• Welcome guests warmly and ensure a smooth check-in and check-out experience.
• Act as the main point of contact for guest requests, inquiries, and feedback.
• Handle guest complaints professionally and ensure timely resolution.

Skills

Excellent communication and interpersonal skills

Strong problem-solving abilities

Professional appearance and positive attitude

Fluency in English

Adaptability to flexible shifts

Tools

Opera or similar PMS

Job description

A luxury hotel chain is seeking a Guest Relations Officer in the United Arab Emirates to deliver exceptional guest experiences. Responsibilities include welcoming guests, addressing inquiries, and handling complaints professionally. Ideal candidates should have prior experience in a similar role, excellent communication skills, and a guest-first mindset. The position promises a competitive salary, training opportunities, and a collaborative work environment.