Guest Experience Concierge

Mangrove Rotana; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel in Ras Al Khaimah is seeking a dynamic Front Desk Agent to provide outstanding customer service and ensure a memorable guest experience. The ideal candidate will have a degree in hospitality and prior experience in a similar role, demonstrating excellent communication skills and a proactive, adaptable personality. Responsibilities include guest greeting, maintaining hotel information, and administrating cashiering duties, all while ensuring guest privacy. This role requires thriving in a fast-paced, multicultural environment.

Qualifications

• Previous experience in the Front Office Department within a hotel is essential.
• Excellent written and verbal communication skills in English, with knowledge of an additional language preferred.
• Computer literacy is required.

Responsibilities

• Provide prompt and courteous service to all guests to achieve high satisfaction.
• Greet guests by name and escort them to their room.
• Maintain knowledge of hotel information and local services.
• Administer Front Desk cashiering standards.
• Ensure privacy of all guests.

Skills

Customer Focus

Teamwork

Problem Solving

Interpersonal Skills

Adaptability

Education

Degree in Hospitality

Tools

Opera

Job description

A leading hotel in Ras Al Khaimah is seeking a dynamic Front Desk Agent to provide outstanding customer service and ensure a memorable guest experience. The ideal candidate will have a degree in hospitality and prior experience in a similar role, demonstrating excellent communication skills and a proactive, adaptable personality. Responsibilities include guest greeting, maintaining hotel information, and administrating cashiering duties, all while ensuring guest privacy. This role requires thriving in a fast-paced, multicultural environment.