Guest Experience Champion (Front Desk)

AccorHotels Middle East; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality group in Abu Dhabi seeks a Guest Service Agent to provide exceptional service from guest arrival to departure. Responsibilities include managing front desk activities, cash handling, and addressing guest inquiries. Ideal candidates should have a service-focused personality, fluency in English and Arabic, and relevant hotel industry experience. This role offers an opportunity to create memorable experiences for guests while working in a dynamic environment.

Qualifications

• Previous experience in a guest service role is preferred.
• Experience in the hotel industry is required.
• Ability to develop friendly, personalized relationships with guests.

Responsibilities

• Welcome guests and take care of them from their arrival through to departure.
• Maintain cashier float and ensure accurate daily reports.
• Contribute to guests' satisfaction by providing high quality services.
• Help meet department's quantitative targets through sales efforts.
• Deal swiftly with guest complaints and follow through.

Skills

Service focused personality

Fluency in English

Fluency in Arabic

Education

Bachelors or diplomas/certifications

Tools

Opera & PMS

Job description

A leading hospitality group in Abu Dhabi seeks a Guest Service Agent to provide exceptional service from guest arrival to departure. Responsibilities include managing front desk activities, cash handling, and addressing guest inquiries. Ideal candidates should have a service-focused personality, fluency in English and Arabic, and relevant hotel industry experience. This role offers an opportunity to create memorable experiences for guests while working in a dynamic environment.