Guest Experience Agent (Welcome Office Admin)

Marriott Hotels Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Dubai is looking for a Guest Experience Expert to create memorable experiences for guests. Responsibilities include processing operational needs, addressing requests, completing reports, and sharing local area highlights. The ideal candidate should have a high school diploma and a hands-on approach to work. This role offers a dynamic environment with a focus on guest satisfaction.

Qualifications

• No related work experience required.
• No supervisory experience.
• No licenses or certifications required.

Responsibilities

• Process operational needs.
• Address guest requests.
• Complete reports.
• Share local area highlights.
• Make transactions feel part of the experience.

Education

High school diploma or G.E.D. equivalent

Job description

Overview

Our jobs arent just about giving guests a smooth checkin and checkout. Instead we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs addressing guest requests completing reports or sharing the highlights of the local area the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in there are a few things that are critical to success creating a safe work place following company policies and procedures maintaining confidentiality protecting company assets upholding quality standards and ensuring your uniform personal appearance and communications are professional. Guest Experience Experts will be on their feet and moving around (stand sit or walk for an extended time) and taking a handson approach to work (move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts to get it right for our guests and our business each and every time.

Responsibilities

• Processing operational needs
• Addressing guest requests
• Completing reports
• Sharing the highlights of the local area
• Making transactions feel like part of the experience

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None
• Required Experience: Unclear Seniority

Equal Opportunity

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to nondiscrimination on any protected basis including disability veteran status or other basis protected by applicable law.