Growth-Driven Commercial Program Manager

DHL Germany; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global logistics leader is seeking a highly experienced professional to drive account governance and customer growth. The role involves managing customer development plans, supporting RFQ preparations, and ensuring alignment with business strategies. Candidates should have substantial experience in logistics, strong knowledge of commercial principles, and excellent skills in negotiation and project management. Fluency in English is essential as well as hands-on experience with CRM systems. Join us in shaping the future of logistics.

Qualifications

• 7–12 years of experience in relevant field, or Master’s degree with 5–10 years.
• Strong knowledge of DHL operations and commercial principles.
• Experience with CRM systems and virtual environments.

Responsibilities

• Monitor customer development plans for alignment with strategy.
• Lead RFQ preparation and ensure compliance with agreements.
• Manage the Customer Satisfaction Survey process.

Skills

Negotiation

Presentation

Project management

Analytical thinking

Stakeholder management

Problem-solving

Education

Bachelor’s degree or equivalent

Master’s degree

Tools

Salesforce

Job description

A global logistics leader is seeking a highly experienced professional to drive account governance and customer growth. The role involves managing customer development plans, supporting RFQ preparations, and ensuring alignment with business strategies. Candidates should have substantial experience in logistics, strong knowledge of commercial principles, and excellent skills in negotiation and project management. Fluency in English is essential as well as hands-on experience with CRM systems. Join us in shaping the future of logistics.