Ground Operations Trainer

Air Arabia; Sharjah; On-site; USD 30,000 - 45,000; Full time

Job summary

Air Arabia, the first and largest low-cost carrier in the region, is seeking a Ground Operations Trainer. This role focuses on developing and delivering training to staff, ensuring compliance with policies and procedures, and maintaining high standards in operational excellence. Candidates with a background in aviation ground services and training are encouraged to apply.

Qualifications

• Two years' experience in aviation ground services.
• Experience in training within an aviation/ground operations environment.
• Strong written and verbal communication skills in English; proficiency in Hindi/Urdu is an advantage.

Responsibilities

• Deliver training to motivate staff and ensure compliance.
• Coach staff and monitor performance on duty.
• Provide accurate and comprehensive training reporting.

Skills

Presentation Skills

Motivational Skills

Organizational Skills

Communication Skills

Education

IATA or relevant aviation qualifications

Job description

The Role

The purpose of this role is to develop and deliver Ground Operations Learning and Development interventions for all areas of the company as determined by the Ground Operations Training Manager. To act as a role model for ground operations excellence in terms of actions, behaviour and appearance.

Accountabilities:

1. Deliver training ensuring that staff are motivated and encouraged to exceed expectations by the training delivered.
2. Ensure staff are fully skilled on the use of all systems and equipment.
3. Ensure staff are fully aware of compliance policies and procedures for Air Arabia, Sharjah Aviation Services, Customer Airlines, and regulators' procedures.
4. Properly brief staff on all changes to product and procedures.
5. Coach staff at the place of work.
6. Deliver adhoc training sessions on the shift rota and at the place of work as determined by the Ground Operations Training Manager.
7. Explain procedures to ensure compliance with all relevant Health & Safety and company policy requirements.
8. Work with the Ground Operations Training Manager to continually monitor and assess training materials, ensuring all changes in policy, operational requirements, and legislation are incorporated.
9. Ensure all training is conducted to the highest standards, ensuring security, safety, and service standards are maintained.
10. Provide accurate and comprehensive reporting as required.
11. Communicate with relevant line managers to ensure maximum staff attendance for training.
12. Monitor staff performance while on duty to ensure adherence to company policies and trained procedures.
13. Ensure company uniform, PSE, and grooming standards are adhered to at all times.

Qualifications and Experience:

• Two years’ experience in the aviation ground services industry.
• Expertise in at least one aviation sector: cargo, ramp, dispatch, DGR, load control, etc.
• IATA or other relevant aviation qualifications.
• Experience in training within an aviation/ground operations environment.
• Excellent presentation and motivational skills to enhance staff performance and productivity.
• Excellent organizational skills.
• Strong written and verbal communication skills in English; proficiency in Hindi/Urdu is an advantage.
• Ability to work under tight deadlines.

Interested candidates are encouraged to apply by sending their updated resume.

About The Company

Air Arabia is the Middle East and North Africa’s first and largest low-cost carrier (LCC). We fly to over 65 destinations across the Middle East, North Africa, Asia, and Europe. We offer reliable, comfortable, and value-for-money air travel, with our motto "Pay Less. Fly More," helping you fly more often to more places!