Global UC Engineer: Teams & Genesys Expert (Dubai)

Informa PLC; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A prominent international company based in Dubai is seeking a Unified Communications Engineer to manage integrated communication systems. The ideal candidate will have over 5 years of experience with Microsoft Teams Phone and Genesys PureCloud, ensuring reliable performance for both colleagues and clients. Responsibilities include troubleshooting, project leadership, and regional support, fostering collaboration within a distributed global team. The role offers opportunities to engage in innovative tech solutions, with a focus on optimizing communication systems in the Middle East region.

Benefits

25 days annual leave plus a birthday leave day

Company funded private medical insurance

Recognition awards and global kudos programmes

Career development opportunities and training access

Ability to work remotely or from home part of the time

Qualifications

• 5+ years of experience deploying and supporting Microsoft Teams Phone System.
• Strong experience with Genesys PureCloud contact centre administration.
• Knowledge of VoIP technologies and protocols.

Responsibilities

• Manage and optimize communication systems across global operations.
• Maintain configuration policies and standards globally.
• Troubleshoot voice quality issues and implement solutions.

Skills

Microsoft Teams Phone

Genesys PureCloud

Voice over IP (VoIP)

Networking Fundamentals

Microsoft Teams Rooms

Microsoft 365

Compliance Recording

Education

Industry certifications in Microsoft Teams or telecommunications technologies

Experience with ServiceNow and ITIL framework

Tools

AudioCodes SBC

Salesforce

Job description

A prominent international company based in Dubai is seeking a Unified Communications Engineer to manage integrated communication systems. The ideal candidate will have over 5 years of experience with Microsoft Teams Phone and Genesys PureCloud, ensuring reliable performance for both colleagues and clients. Responsibilities include troubleshooting, project leadership, and regional support, fostering collaboration within a distributed global team. The role offers opportunities to engage in innovative tech solutions, with a focus on optimizing communication systems in the Middle East region.