Global Customer Service & Logistics Manager

KAYALI; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading fragrance company in Dubai is seeking a Customer Service & Logistics Manager to lead end-to-end supply chain management and logistics operations. The ideal candidate will ensure superior customer service and operational excellence across global markets, requiring at least 10 years of experience in the relevant sectors. Key responsibilities include managing logistics functions, enhancing customer satisfaction, and leading internal teams. This role is pivotal in delivering an elevated brand experience and requires a Bachelor's degree in a related field.

Qualifications

• 10+ years of experience in customer service and/or logistics roles.
• Experience managing international supply chains and customer service operations.
• Strong communication skills and the ability to influence stakeholders.

Responsibilities

• Oversees customer service across all channels, ensuring quality support.
• Leads supply chain management for coordination in procurement and fulfillment.
• Provides team leadership and fosters a culture of high performance.

Skills

Customer service improvement

Supply chain management

Analytical skills

Leadership

Problem-solving

Education

Bachelor's degree in Supply Chain or related field

Job description

A leading fragrance company in Dubai is seeking a Customer Service & Logistics Manager to lead end-to-end supply chain management and logistics operations. The ideal candidate will ensure superior customer service and operational excellence across global markets, requiring at least 10 years of experience in the relevant sectors. Key responsibilities include managing logistics functions, enhancing customer satisfaction, and leading internal teams. This role is pivotal in delivering an elevated brand experience and requires a Bachelor's degree in a related field.