Front Office Team Leader

Minor International; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality group in Dubai seeks a Front Office Team Leader to ensure a memorable experience for guests. Responsibilities include providing excellent customer service, addressing inquiries, and maintaining high standards of satisfaction. Candidates should have a degree in hospitality management, relevant experience, and strong leadership skills. The position is full-time and on-site.

Qualifications

• Minimum two years experience in Front Office with leadership skills.
• Good English communication skills, additional languages advantage.
• Personable with excellent grooming standards.

Responsibilities

• Provide professional and customer-focused service to guests.
• Anticipate guest needs and handle inquiries attentively.
• Ensure all issues related to guest satisfaction are resolved.

Skills

Leadership

Customer service focus

English communication

Proactivity

Education

Degree in hospitality management or related field

Job description

As a Front Office Team Leader you are responsible to provide professional and customer focused service to our guests ensuring that their stay will become a memorable experience. You are a key representative of our hotel and brand and as such you will need to anticipate guest needs and handle inquiries in a helpful and attentive manner. You will take personal responsibility for ensuring that all issues pertaining to guest satisfaction are met and that follow up is completed in a timely manner. You will be proactive and innovative suggesting alternatives that meet guest needs ensuring their delight with their experience.

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Qualifications :

• Should be holding a degree in hospitality management and/or related field
• Minimum two (2) years experience in Front Office preferably with demonstrated leadership skills
• Good English communication skills additional languages would be an advantage
• customer driven and extremely proactive
• Personable and with excellent grooming standards
• Experience fostering collaboration in diverse multicultural teams preferred

Remote Work :

No

Employment Type :

Full-time