Front Office Supervisor

Anantara; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel chain in Abu Dhabi is looking for a dedicated guest service professional. You will anticipate guest needs, coordinate reception work, and ensure the highest service standards. The ideal candidate has experience in hospitality and strong communication skills. This role requires flexibility to work all shifts, including nights. Join us to provide an exceptional guest experience.

Qualifications

• Experience in hospitality or guest service roles.
• Ability to handle guest inquiries and complaints effectively.
• Strong communication skills and teamwork.

Responsibilities

• Anticipate guest needs and handle inquiries.
• Ensure high service standards for guest satisfaction.
• Conduct daily shift briefings for staff.

Job description

Job Description

• To anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner.
• To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.
• To oversee the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times.
• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
• To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
• To develop a close and harmonious working relationship with all hotel departments.
• Conduct daily shift briefings / meeting’s and pass on all information to team-members.
• Coordinate reception work during the shift in an effective manner
• To follow all standards of all programmes in place, e.g. GHA Discovery, MessageBox, Anantara App, Guest Preferences
• To be available to work in all shifts including night shift
• To carefully and safely drive the hotel buggy at all times

Additional Information

Relocate to remote area