Front Office Manager

Fairmont Hotels & Resorts; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A prominent hotel chain in Dubai is seeking a dynamic Front Office Manager to oversee all front office operations. The role involves managing reception, concierge, and guest services, ensuring exceptional customer experiences, and leading a talented team. A Bachelor's degree in Hospitality Management and at least 3 years of hotel experience are preferred. Join us to enhance our guests' visits at one of Dubai's finest accommodations.

Qualifications

• Minimum of 3 years of experience in managing front office operations in a hotel setting.
• Proficiency in hotel management software and Microsoft Office applications.
• Ability to handle guest complaints and resolve issues promptly.

Responsibilities

• Manage and coordinate all front office operations, including reception and concierge.
• Ensure the highest standards of customer service and guest satisfaction.
• Collaborate with other departments for seamless guest experiences.

Skills

Leadership

Multitasking

Customer service orientation

Analytical skills

Fluency in English

Education

Bachelor's degree in Hospitality Management

Tools

Hotel management software (e.g., OPERA)

Microsoft Office Suite

Job description

Company Description

OUR COMMITMENT TO DIVERSITY & INCLUSION:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

WHY WORK FOR ACCOR?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love, care for the world, dare to challenge the status quo!

Job Description

Novotel & Adagio Premium Dubai Al Barsha is seeking a dynamic and experienced Front Office Manager to join our team. As the Front Office Manager, you will be responsible for overseeing all aspects of the front office operations, ensuring exceptional guest experiences, and leading a team of dedicated professionals.

• Manage and coordinate all front office operations, including reception, concierge, and guest services
• Develop and implement strategies to optimize occupancy rates and revenue
• Ensure the highest standards of customer service and guest satisfaction
• Lead, train, and motivate the front office team to deliver exceptional performance
• Collaborate with other departments to ensure seamless guest experiences
• Handle guest complaints and resolve issues promptly and professionally
• Monitor and analyze key performance indicators and financial reports
• Implement and maintain standard operating procedures for the front office
• Ensure compliance with local hospitality regulations and safety standards
• Optimize front office operations through effective use of technology and systems
• Participate in budgeting, forecasting, and strategic planning for the department
• Foster a positive work environment that promotes teamwork and professional growth

Qualifications

• Bachelor's degree in Hospitality Management or related field (preferred)
• Minimum of 3 years of experience in managing front office operations in a hotel setting
• Fluency in English; proficiency in Arabic or other languages is a plus
• Strong leadership and team management skills
• Excellent organizational and multitasking abilities
• Exceptional customer service orientation with a focus on guest satisfaction
• Proficiency in hotel management software (e.g., OPERA)
• Solid understanding of revenue management principles
• Strong analytical and problem-solving skills
• Excellent verbal and written communication abilities
• Proficiency in Microsoft Office Suite and other relevant computer applications
• In-depth knowledge of hotel operations and industry best practices
• Familiarity with UAE hospitality standards and local culture
• Ability to work flexible hours, including evenings, weekends, and holidays
• Demonstrated ability to thrive in a fast-paced, dynamic environment
• Strong commercial acumen and ability to drive business results