Front Office Guest Experience Lead — 5-Star

EMAAR; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in the United Arab Emirates is seeking a candidate to ensure exceptional Guest Experience and manage Front Office operations. The ideal candidate should have a strong service-oriented personality, 4+ years in the hospitality industry, and experience in supervisory roles within 5-star hotels. This role involves working in a fast-paced environment dedicated to customer satisfaction.

Qualifications

• Minimum 4 years’ experience in Hospitality industry.
• Minimum 2 years’ experience in a Supervisory role in 5-star hospitality.
• 1-3 years in a similar position in a 5-star hospitality company.

Responsibilities

• Ensure exceptional Guest Experience throughout the stay.
• Conduct operational tasks in Front Office according to service standards.
• Prevent complaints and ensure service recovery.

Skills

Genuine service personality

High emotional intelligence (EQ)

Customer service orientation

Education

High school diploma

College degree in Hotel Management or related field

Job description

A leading hospitality company in the United Arab Emirates is seeking a candidate to ensure exceptional Guest Experience and manage Front Office operations. The ideal candidate should have a strong service-oriented personality, 4+ years in the hospitality industry, and experience in supervisory roles within 5-star hotels. This role involves working in a fast-paced environment dedicated to customer satisfaction.