Front Office Duty Manager — Lead Hospitality Ops (Flexible Hours)

Mövenpick Hotels & Resorts; Dubai; On-site; AED 80,000 - 120,000; Full time

Job summary

A global hotel management company located in Dubai is seeking a Front Office Supervisor. This role involves providing exceptional service to guests, supervising front desk operations, and optimizing guest experiences. Candidates should have at least a Bachelor's degree in Hospitality Management and 3+ years of front office experience. Strong leadership and interpersonal skills are essential. The position offers a dynamic work environment with opportunities for career growth.

Qualifications

• 3+ years of experience in hotel front office operations.
• Proven leadership skills to train, motivate, and mentor team members.
• Ability to work flexible hours, including nights, weekends, and holidays.

Responsibilities

• Provide efficient, personalized, and courteous service to ensure guest satisfaction.
• Handle check-in, check-out, and guest requests promptly.
• Supervise front desk operations in accordance with hotel standards.
• Train and oversee new reception joiners on hotel procedures.

Skills

Leadership skills

Interpersonal skills

Problem-solving

Customer service

Education

Bachelor's degree in Hospitality Management or related field

Job description

A global hotel management company located in Dubai is seeking a Front Office Supervisor. This role involves providing exceptional service to guests, supervising front desk operations, and optimizing guest experiences. Candidates should have at least a Bachelor's degree in Hospitality Management and 3+ years of front office experience. Strong leadership and interpersonal skills are essential. The position offers a dynamic work environment with opportunities for career growth.