Front Office Agent

Phoenix Recruitment; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Dubai is seeking a Front Office Agent to manage guest experiences, including check-ins/outs and reservations. Candidates should have a Grade 12 education and a formal hospitality qualification, alongside at least 2 years of experience in a 5-star hotel environment. The position offers a basic salary of AED2-2.5K, plus service charge and benefits such as accommodation, transportation, meals, and medical insurance.

Benefits

Accommodation (sharing)

Transportation

Meals

Medical insurance

Leave ticket

Onboarding ticket

Qualifications

• At least 2+ years’ experience in a 5* Hotel environment.
• Cash handling and basic computer proficiency.

Responsibilities

• Greeting guests, checking them in/out, providing information and addressing concerns.
• Booking rooms, managing room allocations and handling walk-ins.
• Taking payments, settling accounts and managing house banks.

Skills

Professionalism

Strong communication

Problem-solving

Organization

Education

Grade 12

Formal hospitality qualification

Job description

Luxury 5* Hotel based in Dubai is looking for a Front Office Agent.

The suitable candidate will be the primary point of contact, responsible for welcoming guests, managing check-ins / outs, handling reservations, answering calls, resolving issues, processing payments and ensuring smooth guest experiences, essentially acting as the face and voice of the establishment.

You will manage guest accounts, provide information, handle administrative tasks and coordinate with other departments to maintain high service standards.

Duties

• Greeting guests, checking them in/out, providing information and addressing concerns.
• Booking rooms, managing room allocations and handling walk-ins.
• Taking payments, settling accounts and managing house banks.
• Answering phones, responding to messages and rel information to other departments.
• Maintaining guest records, processing paperwork

Requirements

• Grade 12
• A formal hospitality qualification
• At least 2+ years’ experience in a 5* Hotel environment
• Professionalism, friendliness, and strong communication.
• Problem-solving and conflict resolution.
• Organization and attention to detail.
• Cash handling and basic computer proficiency.

Please Note

Applications open to Caucasia candidates / Height standard from 1.7m tall

Package on offer

Basic Salary: AED2-2.5K / USD544 -680 (DOE) + service charge

Other benefits provided: Accommodation (sharing), transportation, meals, medical insurance, leave ticket & on boarding ticket