Front Office Agent

Dorchester Collection; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A premier luxury hotel group in Dubai is seeking a Front Office Agent to enhance the guest experience. Responsibilities include acting as a hotel ambassador, fostering guest relationships, and embodying the company values of Passion, Personality, Respect, Working Together, and Creativity. Candidates should have a background in Guest Relations, strong communication skills, and a passion for service. A competitive salary and comprehensive benefits package is offered, including private medical insurance and flight allowances.

Benefits

Competitive Salary Package

World-class Development Opportunities

Complimentary stays with breakfast

50% off at bars and restaurants

Meals on Duty

Private Medical Insurance

Life Insurance

Flight Allowance every 24 months

Shared Company Accommodation

Company provided transportation

Uniform provided with complimentary laundry

Service Charge

Qualifications

• High empathy and guest centricity.
• Previous experience in Front Desk or in Guest Relations.
• Ability to manage multiple relationships and tasks.

Responsibilities

• Contribute to processes promoting company culture and values.
• Create connections and meaningful relationships.
• Act as a hotel ambassador throughout the day.

Skills

Empathy

Guest Centricity

Communication

Problem Solving

Curiosity

Tools

Microsoft Dynamics

Opera

HotSOS

Spa Soft

Job description

Position Overview

We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Front Office Agent you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll get

As a Front Office Agent at The Lana, Dorchester Collection Dubai here are just some of the great benefits you will receive:

• Competitive Salary Package
• World-class Development Opportunities
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels
• 50% off at bars and restaurants within all of our sister Dorchester Collection hotels
• Meals on Duty
• Private Medical Insurance
• Life Insurance
• Flight Allowance every 24 months
• Shared Company Accommodation
• Company provided transportation to and from work
• Uniform provided by the Company with complimentary laundry
• Service Charge

What you'll do

You’ll love what you do and take pride in delighting our guests:

• You will greatly contribute to the processes and activities that create and promote the Dorchester Collection culture, values and bring the Company Philosophy “We Care” to life ensuring our employees and guests receive nothing but the best experience.
• You will create real connections and meaningful relationships by utilizing collective intelligence from all sources.
• Our team of hosts is responsible for acting as a hotel ambassador during the whole day. This will include showing guest’s round, conducting daily duties in an efficient and timely manner, be empathetic and guest centric focus. All of this to ensure our guests receive nothing but the best experience.
• Sometimes our guests have special requests and even special occasions. Most of these requests are fulfilled by our host team with the support of our creative team.
• Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Front Office Agent (Host) you’ll have the opportunity to bring these to life and continue to create our legacy.
• Communication is what keeps our departments running perfectly. Our Host must communicate with other departments and extended hotel team in order to ensure the alignment remains.

The items shared are the essence of a day in the life of a Front Office Agent, but we’ll make sure you are provided with specifics on how we care for our hotel.

What you'll bring

• You’ll bring your unique personality and passion to the role and the team.
• You have high empathy and guest centricity. Resilient.
• You are confident, well spoken, generous and you can manage multiple relationships and tasks.
• You can share your passion about the brand. You are curious and culturally aware.
• You are a problem solver and you always go above and beyond.
• Communication is what keeps our departments running perfectly. Our Front Desk Agent must communicate with other departments and extended hotel team in order to ensure the alignment remains.
• English is the primary language used in our hotel. You can comfortably communicate in this language. Additional languages are an advantage.
• You will have previous experience in Front Desk or in Guest Relations.
• You have a knowledge of Microsoft Dynamics, Opera, HotSOS, Spa Soft.