Front Desk & Guest Experience Specialist

TALENTMATE; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A hospitality company in Abu Dhabi seeks a dedicated Guest Service Agent to be the first point of contact for guests. The role involves managing the front desk, addressing inquiries, and ensuring superior service. Candidates should have a high school diploma, strong communication skills in English, and proven experience in customer service. This full-time position requires flexibility for various shifts and a passion for customer service excellence. Join a dynamic team and face new challenges every day.

Qualifications

• Proven experience in a customer service or hospitality role is essential.
• Flexibility to work during various shifts, including weekends and holidays.

Responsibilities

• Greet and welcome guests promptly and courteously upon their arrival.
• Manage guest check-in and check-out processes efficiently.
• Address and resolve guest complaints in a timely manner.
• Collaborate with other departments to provide seamless service.

Skills

Excellent verbal and written communication skills in English

Strong problem-solving skills

Ability to work under pressure

Friendly and professional demeanor

Education

High school diploma or equivalent

Hospitality training preferred

Tools

Basic computer applications

Reservation software systems

Job description

A hospitality company in Abu Dhabi seeks a dedicated Guest Service Agent to be the first point of contact for guests. The role involves managing the front desk, addressing inquiries, and ensuring superior service. Candidates should have a high school diploma, strong communication skills in English, and proven experience in customer service. This full-time position requires flexibility for various shifts and a passion for customer service excellence. Join a dynamic team and face new challenges every day.