Front Desk Coordinator

IIQAF; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Dubai is seeking a Front Desk Coordinator to be the first point of contact for guests. The role involves greeting visitors, managing front desk operations, and providing exceptional customer service. Candidates should have a high school diploma and experience in similar roles, with strong communication and organizational skills. The position offers a salary of AED 6,000.00 – AED 7,000.00 per month along with opportunities for professional growth.

Benefits

Competitive salary

Performance-based incentives

Comprehensive health and wellness benefits

Access to industry events and training programs

Qualifications

• Proven experience in front desk, customer service, or administrative roles.
• Excellent verbal and written communication skills.
• Flexibility to adapt to changing priorities and schedules.

Responsibilities

• Greet and welcome guests promptly and professionally.
• Answer, screen, and forward incoming phone calls courteously.
• Manage visitor sign-in and ensure security protocols are followed.
• Schedule and coordinate appointments and meetings.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Professional demeanor

Education

High school diploma

Additional education in hospitality or administration

Tools

MS Office Suite

Booking or CRM systems

Job description

Front Desk Coordinator – IIQAF

Location: Dubai, UAE

Employment Type: Full-Time

Company: IIQAF GROUP

About Us

The IIQAF Group of Companies is a global leader in providing services in the Hospitality, Information Technology, Tourism, Insurance, Education, Manpower Supply and Health Care Industries. Established in 1986, the company has grown to become a major player in the international market, with operations in the UK, Canada, Singapore, and GCC

Role Overview

We are seeking a highly motivated and professional Front Desk Coordinator to join our esteemed establishment in the Leisure, Travel & Tourism industry. The Front Desk Coordinator will be the first point of contact for our guests, playing a critical role in ensuring a warm and welcoming atmosphere. This individual will be responsible for managing the front desk operations, providing exceptional customer service, and promoting a positive experience for all visitors.

Responsibilities

• Greet and welcome guests promptly and professionally, providing assistance and information as needed.
• Answer, screen, and forward incoming phone calls in a courteous manner.
• Manage visitor sign-in and ensure security protocols are followed.
• Schedule and coordinate appointments, meetings, and conference room bookings.
• Handle incoming and outgoing mail and deliveries efficiently.
• Maintain a clean, organized, and inviting reception area.
• Support administrative tasks such as data entry, filing, and document preparation.
• Collaborate with team members to address client needs and facilitate smooth communication.
• Assist in coordinating travel arrangements and logistics when required.

Requirements

• High school diploma or equivalent; additional education in hospitality or administration is a plus.
• Proven experience in front desk, customer service, or administrative roles, preferably within the Leisure, Travel & Tourism sector.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to multitask effectively.
• Proficiency in MS Office Suite and familiarity with booking or CRM systems.
• Professional appearance and a friendly, approachable demeanor.
• Ability to remain calm and composed under pressure.
• Flexibility to adapt to changing priorities and schedules.

Benefits

• Competitive salary and performance-based incentives.
• Opportunities for professional growth within the Leisure, Travel & Tourism industry.
• Supportive and inclusive work environment.
• Access to industry events and training programs.
• Comprehensive health and wellness benefits.

Job Type: Full-time

Pay: AED 6,000.00 – AED 7,000.00 per month