Front Desk Agent - Emirati Talent

Saadiyat Rotana Resort & Villas; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury resort in Abu Dhabi is seeking dynamic Front Office professionals to provide exceptional guest service. The ideal candidate will possess a degree in hospitality and experience in the Front Office Department. Responsibilities include ensuring high customer satisfaction and maintaining knowledge of hotel services. Candidates should have excellent English communication skills and the ability to work under pressure in a multicultural environment. This role offers a fantastic opportunity for career advancement.

Qualifications

• Ideally have a degree in hospitality with previous experience in Front Office Department.
• Excellent English communication is essential, along with interpersonal and problem-solving abilities.

Responsibilities

• Provide prompt, courteous service to all guests.
• Maintain up-to-date knowledge of hotel information and local services.
• Accurately administer Front Desk cashiering standards.

Skills

Excellent written and verbal English communication skills

Strong interpersonal abilities

Problem-solving abilities

Computer literacy

Additional language knowledge

Education

Degree in Hospitality

Tools

Opera

Job description

We are currently looking for dynamic, and self‑motivated Front Office professionals who want to move their careers forward.

Responsibilities

• Provide prompt, courteous and efficient service to all guests, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in‑room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up‑to‑date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid‑down systems, policies and procedures
• Process accounts from check‑in to check‑out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings

Skills

Education, Qualifications & Experiences

You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and additional language knowledge, along with strong interpersonal and problem‑solving abilities are essentials. Computer literacy and previous experience with Opera are an advantage.

Knowledge & Competencies

The ideal candidate will be customer‑driven, extremely proactive and ‘switched on’ with an outgoing, charismatic and approachable character. You will work well under pressure in a fast‑paced environment and be a great team player who thrives in working with a multicultural team and guests alike, while possessing the following additional competencies:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork