Front Desk Agent

AccorHotels Middle East; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Abu Dhabi is seeking a guest services associate to provide exceptional service and assist guests with their needs. This role involves greeting guests, managing reservations, and ensuring a smooth check-in and check-out process. The ideal candidate will have at least one year of experience in a guest services role, showcasing excellent communication and customer service skills. Proficiency in Microsoft Office and experience with hotel management software like Opera are preferred.

Qualifications

• Minimum of 1 year experience in a guest services role, preferably in a hotel setting.
• Strong problem-solving abilities and attention to detail.
• Flexibility to work various shifts, including nights, weekends, and holidays.

Responsibilities

• Greet and check-in guests, providing a warm welcome and efficient service.
• Handle guest inquiries, requests, and complaints with empathy and professionalism.
• Maintain thorough knowledge of hotel facilities, local attractions, and services.

Skills

Excellent communication

Interpersonal skills

Customer service

Problem-solving

Multilingual (Arabic and English)

Tools

Microsoft Office

Opera hotel management software

Job description

Company Description

Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white‑marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suites, and a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.

Job Description

• Greet and check‑in guests, providing a warm welcome and efficient service
• Handle guest inquiries, requests, and complaints with empathy and professionalism
• Process check‑outs, including accurate billing and payment handling
• Upsell hotel services and amenities to maximize room occupancy and guest satisfaction
• Maintain thorough knowledge of hotel facilities, local attractions, and services
• Collaborate with other departments to ensure guest needs are met promptly
• Manage reservations, room assignments, and special requests
• Ensure the front desk area is organized and well‑stocked with necessary supplies
• Assist with administrative tasks, including report generation and inventory management
• Adhere to hotel policies and procedures while maintaining a customer‑focused approach
• Participate in ongoing training to enhance guest service skills and product knowledge

Qualifications

• Minimum of 1 year experience in a guest services role, preferably in a hotel setting
• Excellent communication and interpersonal skills with a focus on customer service
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, and Outlook)
• Experience with Opera hotel management software preferred
• Strong problem‑solving abilities and attention to detail
• Flexibility to work various shifts, including nights, weekends, and holidays
• Multilingual skills, particularly Arabic and English, are highly advantageous
• Demonstrated organizational skills and ability to multitask efficiently