Franchise Hotel - Front Office Supervisor - Th8 Palm Dubai Beach Resort, Vignette Collection

InterContinental Hotels Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel group in Dubai is seeking a Front Desk Supervisor to ensure efficient operations and exceptional guest experiences. The ideal candidate must have strong leadership and communication skills, with at least one year of supervisory experience in the hospitality industry. The role includes supervising front desk services, resolving guest issues, and managing registration processes effectively.

Benefits

Competitive salary

Wide range of benefits

Inclusive work culture

Qualifications

• Passion for guest service.
• Excellent written and verbal communication skills.
• Highly organized and results-oriented.

Responsibilities

• Supervise all services provided at the Front Desk.
• Handle guest registration processes.
• Resolve guest complaints and queries.

Skills

Guest service orientation

Communication skills

Organizational skills

Leadership skills

Education

Degree or Diploma in Hospitality Management

Tools

Micros-Fidelio Property Management System

Microsoft Office (Word, Excel, PowerPoint)

Job description

[aboutus]

Vignette Collection is a diverse group of luxury hotels with a freshfocus, offering guests a more authentic and thoughtful way to travel.

We’ve created a collection brand that gives guests and colleagues an inspiring new choice. One that puts people at the heart of everything we do, to reframe luxury hospitality for the better.

Our hotels are unique in their own right, with their own distinct outlook and story to tell.

[daytoday]

·Effectively supervise all services provided at the Front Desk that these are always available and are carried out efficiently as per Standard Operating Procedures.

·Adhere to and executes all job task checklist points.

·Execute the daily functions of next day arrival and departure for guests in a manner that enforces the Brand Standards.

·Perform registration process by obtaining data from guest and by observing the established guidelines.

·Review all Group Resumes, VIP reports, daily business reports.

·Perform registration process by obtaining data from guest and by observing the established guidelines.

·Ensure the strict control of room keys. Supervise the key handling procedures for maximum security.

·Assist subordinates during peak periods.

·Ensure that all rooms which are due to check-out are checked and the daily housekeeping discrepancy reports are resolved.

·Comply at all times with hotel standards and regulations to encourage safe and efficient hotel operations which include but are not limited to Front Office policies and Accounting policies.

·Cash handling and credit processing as required, to include Gift Card redemption.

·To support the Concierge or other operational teams as required.

·Resolve guest complaints or otherwise follow up with manager.

·Review room queue and work with Housekeeping to expedite turnover.

·Reach out to guests to communicate room is ready and coordinate luggage delivery with Guest Services if luggage has been stored.

·Handle Due-Out and Discrepancy updating in communication with the Housekeeping Department.

·Post applicable charges for late check-outs requests.

·Prepare system for next day arrivals.

·Perform daily “bucket check report” against guest folio ensuring that charges are accurately posted and support receipts are properly filed/attached.

·Ensure that one’s cash report is balanced and closed at the end of the shift with remittance envelop dropped in the cash vault.

·Ensure the strict control of room keys. Enforce the key handling procedures ensuring maximum security.

·Ensure proper handling and documentation of guest’s valuables being secured in hotel safe deposit box.

·Drive and champion ALL loyalty program.

·Drive FO Up selling program.

·Be familiar with hotel services and promotions and promote them.

·Take and deliver accurate and timely guest messages.

·Respond to queries positively.

·Follow department policies, procedures and service standards, including all safety policies

·Adhere to Hotel’s Hygiene and HACCP standards and ensure it’s Standard Operating Procedures and Requirements are fully met

[requirements]

• Passion for guest service.

·Excellent written and verbal communication, interpersonal and leadership skills.

·Highly organized, results-oriented with the ability to be flexible and work well under pressure.

·Degree or Diploma in Hospitality Management is an asset.

·Fluency in English, secondary language preferred

·Minimum of 1 year previous proven Supervisory position or equivalent.

·Must have the ability to handle a multitude of tasks and Guest requests.

·Knowledge of Micros-Fidelio Property Management System an asset.

·Strong guest service orientation and training skills background required.

·Ability to work independently and prioritize responsibilities

·Experience with a Hotel loyalty program an asset.

·Computer proficiency in a Windows environment (Word, Excel, PowerPoint).

[benefits]

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.