Franchise Hotel - Assistant Chief Concierge

InterContinental Hotels Group; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading hospitality group is seeking an Assistant Chief Concierge for voco Monaco Dubai Island. You'll support the Chief Concierge, overseeing guest services and ensuring exceptional experiences. Ideal candidates have 2-3 years in luxury hotels, excellent knowledge of Dubai, and strong communication skills. This role emphasizes personalized service, efficiency, and local expertise, within a supportive team culture.

Benefits

Competitive salary

Wide range of benefits

Inclusive team environment

Qualifications

• Minimum 2-3 years of experience in a luxury hotel in a concierge or guest services leadership role.
• Polished appearance and professional demeanor aligned with luxury brand standards.
• Member of Les Clefs d'Or preferred but not mandatory.

Responsibilities

• Assist in overseeing Concierge, Bell Desk, and Transportation services.
• Act as a key point of contact for guests offering tailored recommendations.
• Coordinate with internal departments to fulfill guest requests accurately.

Skills

Guest-centric mindset

Communication skills in English

Knowledge of Dubai

Emotional intelligence

Problem-solving ability

Tools

Hotel management software

Microsoft Office

Job description

Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels.

As the Assistant Chief Concierge at voco Monaco Dubai Island, you will support the Chief Concierge in leading a team that delivers exceptional guest experiences. Your role is to ensure guests receive personalized and seamless service, from arrival to departure, with an emphasis on luxury, efficiency, and local expertise. You will act as a brand ambassador, offering insider knowledge and exclusive access to experiences that reflect both voco’s casual charm and Monaco’s upscale flair.

Key Responsibilities:

• Assist in overseeing the Concierge, Bell Desk, and Transportation services to ensure smooth and professional guest interactions.
• Act as a key point of contact for guests, offering tailored recommendations and handling special requests (e.g., restaurant bookings, yacht charters, private tours, event tickets, etc.).
• Ensure the team delivers exceptional service standards in alignment with voco and IHG brand values.
• Coordinate with internal departments (Housekeeping, F&B, Reservations, Security) to ensure guest requests are fulfilled accurately and promptly.
• Manage and maintain strong relationships with local partners, luxury service providers, and tourism contacts to offer VIP-level experiences.
• Monitor guest feedback and act on issues swiftly to ensure complete satisfaction.
• Support in training, mentoring, and scheduling concierge staff, ensuring professional grooming, product knowledge, and etiquette are upheld.
• Step in as the Chief Concierge when needed, ensuring continuity in guest service.
• Maintain a concierge database and ensure information (maps, menus, events, attractions) is up-to-date and available.
• Assist in managing luggage delivery/storage, transportation requests, valet parking, and other guest-facing logistics.

Required Qualifications:

• Minimum 2-3 years of experience in a luxury hotel in a concierge or guest services leadership role.
• Strong knowledge of Dubai and surrounding areas, with access to VIP contacts and services.
• Excellent communication skills in English; additional languages (especially French, Arabic, or Russian) are a plus.
• Polished appearance and professional demeanor, aligned with luxury brand standards.
• Proficient in hotel management software and Microsoft Office.
• Member of Les Clefs d'Or (preferred but not mandatory).

Personal Attributes:

• Guest-centric mindset with a passion for creating memorable experiences.
• High level of emotional intelligence, discretion, and problem-solving ability.
• Flexible, proactive, and able to handle pressure in a fast-paced environment.
• Strong organizational and leadership skills with attention to detail.

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. So, join us and you’ll become part of our hotel family.