Food & Beverage Attendant - Waterpark

Hyatt Hotels Corporation; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company is seeking individuals for a customer service role in Dubai. You will engage with Guests, handle inquiries, and ensure a welcoming environment. The ideal candidates should have a degree in Hospitality or Tourism, with previous experience in amusement parks being a plus. Strong customer service, communication, and interpersonal skills are essential for this position.

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Experience in waterpark / Amusement park is a plus.

Responsibilities

• Ensure that all interactions with Guests are engaging and align with the brand promise.
• Handle Guest inquiries and feedback in a courteous and efficient manner.
• Maximize productivity through effective time management and multi-tasking.

Skills

Good customer service

Communications skills

Interpersonal skills

Education

Degree or diploma in Hospitality or Tourism management

Job description

Overview

Close Inclusive Collection Job Postings Notification

"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off."

Responsibilities

• Ensure that all interactions with Guests are engaging, entertaining, and align with the park's brand promise.
• Handle Guest inquiries and feedback in a courteous and efficient manner, ensuring that any issues are resolved satisfactorily.
• Maintain positive interactions with Guests and Colleagues, fostering a fun and welcoming environment.
• Maximize productivity through effective time management and multi-tasking.
• Assist in managing resources efficiently to meet the financial goals of the park.
• Embrace new technology and methods to enhance Guest experiences and improve productivity.

Operational

• Work closely with other Colleagues in a supportive and flexible manner, focusing on the overall success of the park and the Guests satisfaction.
• Be fully conversant with all services and facilities offered by the park.
• Have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend food and beverage combinations and up sell alternatives.
• Handle Guest enquiries in a courteous and efficient manner and report Guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with Guests.
• Respond to the results of the Guest Audit and ensure that the relevant changes are implemented.
• Maintain par stocks of all equipment and Guest supplies as required.
• Seat, take orders and serve food and beverage to Guest according to the established sequence and procedures.
• Answer enquiries and make suggestions regarding food, beverage and service to Guests.
• Clear and reset counters or tables as required.
• Compute bill and accept payment and strictly adhere to all policies and procedures issued by the Finance with regard to cashiering and cash handling.
• Monitor operating supplies and reduce spoilage, wastage and ensure to follow the decoy system to avoid breakage/loss.

Personnel

• Work closely with other Food and Beverage Colleague to ensure a cohesive and enjoyable Guest experience.
• Participate in training and development programs to enhance performance skills.
• Adhere to the park's grooming and appearance standards, ensuring a professional and approachable image.

Other Duties

• Follow all park policies on fire, hygiene, health, and safety.
• Report for duty punctually, wearing the correct uniform and nametag at all times.
• Maintain a high standard of personal appearance and hygiene.
• Attend and contribute to Colleague meetings and training sessions.
• Support the implementation of the park's values and culture.
• Undertake any reasonable tasks and secondary duties as assigned by the Assistant Manager and Team Leader.
• Respond to changes in the Food and Beverage function as dictated by the industry, company and park.

Occasional Duties

• Assist in carrying out inventory of operating equipment.
• Perform other reasonable duties and responsibilities as assigned.

Qualifications

Ideally with a relevant degree or diploma in Hospitality or Tourism management.

Good customer service, communications and interpersonal skills are a must.

Experience in waterpark / Amusement park is a plus.

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