Floor Supervisor & Team Manager

ARRISE; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading gaming company in the United Arab Emirates is seeking a dedicated Team Manager for the Floor Supervisors team. In this role, you will manage and oversee the Floor Supervisors, working alongside Shift Managers. Ideal candidates will possess leadership skills, a minimum High School Diploma, and be comfortable in a fast-paced environment. This role offers a competitive salary and opportunities for career advancement within the online casino sector.

Benefits

Personalized learning and career development

Competitive salary

International work environment

Opportunities for advancement

Qualifications

• Advanced level of English (written and spoken).
• Previous experience in the iGaming industry or Live Casino is a plus.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide coaching and mentoring to staff.
• Manage and support staff in line with Company’s Policies and Procedures.
• Promote and support effective team working through good communication.

Skills

Leadership/mentoring skills

Time management

Communication and interpersonal skills

Conflict Management abilities

Education

Minimum High School Diploma

Academic qualification in Management

Tools

Office 365

Job description

Role Description:

We are seeking a dedicated Team Manager for the Floor Supervisors team. In this role, you will manage and oversee the Floor Supervisors, working closely with the Shift Managers to optimize work processes. You will assist with training and develop programs to enhance performance and quality. This role is crucial for ensuring that Floor Supervisors perform their daily tasks confidently and professionally, while fostering an environment that promotes growth and excellence.

Responsibilities

• Provide coaching and mentoring to staff.
• Manage and support staff in line with Company’s Policies and Procedures, including supervision, absence management, disciplinary and grievance issues.
• Promote and support effective team working through good communication and regular team meetings.
• Identify individual and team learning and development needs and plan to meet these in conjunction with learning and development staff.
• Effectively identify and contribute to learning and development activities including meeting organizational targets.
• Ensure that all services are delivered within the framework core values and in line with the established Policies and Procedures and KPI’s.
• Supervise, organize, and check Floor Supervisor activities.
• Work closely with the Shift Manager/OCR department.

Candidate Requirements

• Academic qualification in Management is a plus.
• Previous experience in the iGaming industry or Live Casino is a plus.
• Education: Minimum High School Diploma
• PC skills (Office 365).
• Advanced level of English (written and spoken).
• Communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Time management.
• Conflict Management abilities.
• Leadership/mentoring skills.
• Availability to work in shifts.

What we offer in exchange

• Grow with ARRISE | Learning Hub—personalized learning, gamified growth, and endless career development at your fingertips.
• Competitive salary.
• International work environment.
• Opportunities for advancement to higher positions in online casino.

Ready to Elevate Your Career? Join ARRISE Today!