F&B Service Expert (Waitress)

Marriott Hotels Resorts; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A renowned hospitality company in Dubai is seeking an F&B Service Expert to enhance guest dining experiences through excellent service. Responsibilities include maintaining cleanliness, serving food and drinks, and effective communication with guests and kitchens. Candidates should possess a Higher Education Diploma and have at least a year of relevant experience. The role values teamwork, customer service, and adaptability, with a focus on creating memorable experiences for visitors.

Qualifications

• At least 1 year of related work experience.
• No supervisory experience is required.

Responsibilities

• Address guests' service needs professionally and positively.
• Maintain cleanliness of work and guest areas.
• Retrieve and deliver food and beverage orders in a timely manner.
• Complete closing duties including cleaning and securing areas.

Skills

Customer Service Orientation

Teamwork

Diversity Relations

Communication

Dependability

Positive Demeanor

Integrity

Stress Tolerance

Adaptability/Flexibility

Education

Higher Education Diploma or equivalent

Tools

MICROS or similar system

Job description

Description

POSITION SUMMARY

Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique with food and drinks on the side. Our F&B Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the F&B Service Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success: creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for F&B Service Experts to get it right for our guests and our business each and every time.

CRITICAL COMPETENCIES

Interpersonal Skills

• Customer Service Orientation
• Teamwork
• Diversity Relations

Communications

• Communication
• Listening
• English Language Proficiency

Personal Attributes

• Dependability
• Presentation
• Positive Demeanor
• Integrity
• Safety Orientation
• Stress Tolerance
• Adaptability/Flexibility

Organization

• Multi-Tasking

Personal Attributes

• Information Retention

PREFERRED QUALIFICATIONS

Education: Higher Education Diploma or equivalent

Related Work Experience: At least 1 year of related work experience

Supervisory Experience: No supervisory experience is required

CRITICAL TASKS

Guest Relations

• Address guests' service needs in a professional, positive, and timely manner.
• Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Anticipate guests' service needs by asking questions to understand their preferences and acting on them whenever possible.
• Thank guests with genuine appreciation and provide a fond farewell.
• Actively listen and respond positively to guest questions, concerns, and requests, using brand or property-specific processes to resolve issues, delight, and build trust.
• Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
• Assist other employees to ensure proper coverage and prompt guest service.

General Food and Beverage Services

• Maintain cleanliness of work and guest areas by clearing, collecting, and returning food and beverage items to proper areas.
• Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Set tables according to event type and service standards, including linens, glassware, chinaware, and silverware, ensuring all supplies meet quality standards.
• Pick up trays and clean tables as needed to ensure a clean dining area.
• Follow appropriate procedures for serving alcohol, following local training and guidance.
• Thank every guest upon departure, invite them to return, and wish them a fond farewell.
• Retrieve and deliver food and beverage orders in a timely manner.
• Perform other reasonable duties as requested.
• Coordinate with the kitchens to ensure guests' orders are delivered.

Beverage/Coffee Cart

• Inspect the cleanliness and presentation of all china, glass, and silver prior to use.
• Record transactions in MICROS or similar system at the time of order.
• Process all payment methods according to policies and procedures.
• Follow property control audit standards and cash handling procedures.
• Count bank at the end of shift, complete cashier reports, resolve discrepancies, and secure the bank.
• Obtain assigned bank, ensure accuracy of contracted monies, and keep the bank secure.
• Transport bank following security procedures.
• Set up and organize cashier workstation with supplies and maintain cleanliness.

Closing

• Complete closing duties, including storing reusable goods, cleaning equipment, and areas, returning equipment, locking refrigerators, restocking, turning off lights, locking doors, and completing checklists.

Steps of Service

• Present checks, process payments, and adhere to cash handling policies, including gratuities.
• Check in with guests to ensure satisfaction with each course and beverage.
• Answer menu questions and consult with kitchen staff when needed.
• Communicate with the kitchen regarding wait times, recooks, and product availability.

In-Room Dining/Room Service

• Prepare and serve orders as per standard operating procedures.
• Log call-back for room service within appropriate timeframes.
• Notify guests and management of delays.

Assists Management

• Communicate with guests, employees, and departments to meet guest needs.

Communication

• Speak to guests and co-workers using clear, professional language.
• Discuss work topics discreetly and quietly.

Working with Others

• Support and respect colleagues.
• Build positive relationships with other employees and departments.
• Promote teamwork to achieve goals.

Quality Assurance/Quality Improvement

• Comply with quality standards.

Safety and Security

• Report accidents and injuries immediately.
• Follow safety policies and procedures to ensure a secure environment.
• Identify and report unsafe conditions.
• Use proper equipment and PPE, employ correct lifting procedures.
• Follow emergency procedures.
• Complete safety training and certifications.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We foster an environment where the diverse backgrounds of our associates are valued. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other protected categories by law.