F&B Service Expert (Chinese Speaking)

Marriott Hotels Resorts; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality company in Dubai is seeking a Food & Beverage Service Expert to enhance guest experiences through excellent service. Responsibilities include serving food and drinks, maintaining cleanliness, and addressing guest needs promptly. Candidates should possess a Higher Education Diploma or equivalent and at least 1 year of related experience. This role emphasizes effective communication, teamwork, and adaptability.

Qualifications

• At least 1 year of related work experience.
• No supervisory experience required.

Responsibilities

• Welcome guests warmly and acknowledge each guest.
• Serve food and beverages promptly and professionally.
• Coordinate with staff and departments to meet guest needs.

Skills

Customer Service Orientation

Teamwork

Effective Communication

Listening Skills

Dependability

Education

Higher Education Diploma or equivalent

Job description

Description

POSITION SUMMARY

Our jobs aren't just about serving food; we aim to create a memorable and unique experience for our guests with food and drinks. Our F&B Service Experts take initiative and deliver a wide range of services to ensure guests enjoy their meal. Responsibilities include setting tables, communicating with the kitchen, interacting with guests, serving, and maintaining cleanliness. Upholding safety, quality standards, and professional appearance is critical for success.

CRITICAL COMPETENCIES

Interpersonal Skills

• Customer Service Orientation
• Teamwork
• Diversity Relations

Communication

• Effective Communication
• Listening Skills
• English Proficiency

Personal Attributes

• Dependability
• Presentation
• Positive Demeanor
• Integrity
• Safety Awareness
• Stress Tolerance
• Adaptability

Organization

• Multi-tasking

Additional Personal Attributes

• Information Retention

PREFERRED QUALIFICATIONS

• Higher Education Diploma or equivalent
• At least 1 year of related work experience
• No supervisory experience required

CRITICAL TASKS

Guest Relations

• Address guest needs professionally and promptly
• Welcome guests warmly and acknowledge each guest
• Anticipate guest needs and act on preferences
• Express genuine appreciation and farewell
• Respond positively to questions and concerns, using brand-specific processes
• Engage guests in conversation about their stay and local attractions
• Assist colleagues to ensure proper coverage and service

Food and Beverage Service

• Maintain cleanliness and proper setup of work and guest areas
• Communicate dietary needs and special requests to the kitchen
• Serve food and beverages promptly and professionally
• Handle cash and payments according to procedures
• Complete closing duties and maintain workstation organization

In-Room Dining

• Prepare and serve room service orders following SOPs
• Log and communicate delays or issues to guests and management

Supporting Management and Communication

• Coordinate with staff and departments to meet guest needs
• Use professional language with guests and colleagues

Teamwork and Safety

• Support colleagues and foster positive relationships
• Follow safety and security policies and procedures

Marriott International is an equal opportunity employer committed to diversity and inclusion. We value the unique backgrounds and experiences of our associates and do not discriminate based on protected characteristics.