Executive Director, Global Luxury Guest Experience

Jumeirah Group - Other locations; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading luxury hospitality company is seeking an Executive Director of Guest Experience to enhance guest offerings across their properties. This role involves creating tailored experiences, collaborating with hotel teams, and ensuring operational feasibility. The ideal candidate will bring 15+ years of leadership in luxury hospitality, with a strong emphasis on high-value clientele. Candidates will enjoy a supportive workplace with competitive benefits and a tax-free salary in UAE Dirhams.

Benefits

Supportive work environment

Learning & Development programmes

Internal mobility opportunities

Colleague discounts on services

Comprehensive healthcare

Paid annual leave

Incentive programmes

Competitive tax-free salary

Qualifications

• 15+ years of leadership experience in global luxury hospitality.
• Strong background in concierge services or luxury travel.
• Expertise in crafting guest journeys for high-value clientele.

Responsibilities

• Enhancing and curating property-specific guest experiences.
• Ensuring experiences align with each property’s business model.
• Developing detailed processes for consistent execution.

Skills

Leadership in global luxury hospitality

Experience in concierge services

Crafting bespoke guest journeys

Leading cross-functional initiatives

Operational management

Job description

A leading luxury hospitality company is seeking an Executive Director of Guest Experience to enhance guest offerings across their properties. This role involves creating tailored experiences, collaborating with hotel teams, and ensuring operational feasibility. The ideal candidate will bring 15+ years of leadership in luxury hospitality, with a strong emphasis on high-value clientele. Candidates will enjoy a supportive workplace with competitive benefits and a tax-free salary in UAE Dirhams.