Entertainment Technical Team Leader

Farah Experiences LLC; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading entertainment company in the United Arab Emirates is seeking a Technical Support Specialist with a strong background in Audio Video Lighting. This role involves supervising a technical support team, troubleshooting issues during live events, and ensuring high-quality standards in audiovisual setups. The ideal candidate has a diploma in engineering, at least 3 years of experience in the field, and excellent problem-solving skills. Join us to enhance the entertainment experience at our venue.

Qualifications

• Minimum 3 years’ experience in Audio Video Lighting, Show control & network maintenance.
• Ability to manage a large team of 30.
• Clear understanding of both written and spoken English.

Responsibilities

• Supervise and mentor a team of technical support specialists.
• Troubleshoot technical issues in real-time.
• Maintain detailed records of event setups.

Skills

Problem solving skills

Troubleshooting

Communication skills (English)

Team management

Adaptability to technology

Education

Engineering or College diploma

Tools

Installation tools

AVL systems

Job description

AREA(S) OF RESPONSIBILITY

Team Leadership

• Supervise and mentor a team of technical support specialists.
• Allocate tasks and set performance goals for team members.
• Conduct regular performance evaluations and provide constructive feedback.
• Ensure Safety is implemented.

Technical Support

• Oversee the setup, operation, and maintenance of one of the following: Audio, Video, Lighting, AV Networks or Technical Operations.
• Troubleshoot technical issues in real-time, ensuring minimal disruption to live show & events and the daily operation.
• Collaborate with production and sales teams to meet technical requirements to ensure smooth operations of the park and shows and events under the management of Entertainment Technical.
• Able to handle challenging tasks.

Resource Management

• Ensuring that preventative maintenance is done In line with the maintenance management system
• Coordinate with vendors and suppliers whilst following company guidelines
• Optimize resource allocation to maximize efficiency when setting up and running shows and events or the daily operation.

Quality Assurance

• Implement and enforce best practices for equipment setup, operation, and safety.
• Conduct quality checks to maintain high standards of audiovisual and technical production quality.
• Stay up to date with industry trends and technological advancements to enhance entertainment offerings and experiences.

Documentation and Reporting

• Maintain detailed records of event setups, issues and resolution logs for future reference.

Collaboration

• Work closely with Stage Managers, Directors, and creative teams to understand technical requirements and provide solutions.
• Foster a collaborative and innovative environment within the Entertainment Technical support team.

QUALIFICATIONS, EXPERIENCE AND SKILLS

Essential

• Engineering or College diploma or equivalent
• Minimum 3 years’ experience in Audio Video Lighting, Show control & network Maintenance and operation.
• 1+ years’ Experience in installation of AVL systems including show control and network.
• The knowledge of operating of Entertainment shows systems and show control systems are a must.
• Keen interest in technology. Familiar with latest technologies and implementation.
• Proven ability in troubleshooting.
• Problem solving skills.
• Able to adhere to strict timelines.
• Clear understanding of both written and spoken English.
• Computer skills.
• Ability to understand one line drawings and schematics.
• Able to spend long hours standing if required.
• Possess a firm knowledge of installation tools and have the ability to use them.
• Ability to lift at least 25 kg.
• Ability to manage a large team of 30.

Desirable

• Technical training or certification in Audiovisual Technology, Electrical Engineering, Information Technology, Electronics, or related field Highly preferred.
• Certification in Qsys, Extron, Dante, Medialon, Christie projectors
• Previous experience in working within the amusement park industry is an advantage.
• Time served working on live shows and events
• Operated audio and lighting systems for live entertainment.
• Component repairs of audio, lighting, and video equipment.
• People person who works well alone and as part of a larger team.
• Self-motivated and wants to get the job done.
• Knowledge of show, automation, and digital signal processing is an advantage.
• Has system integration and design knowledge.