Engineer Roaming Services

Emirates Integrated Telecommunications Company; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A UAE based telecommunications operator seeks a Roaming Domain Manager to oversee platforms and services with a focus on financial efficiency and customer experience. The ideal candidate has over 15 years of experience in the technology domain, particularly with roaming systems architecture, and strong supervisory skills with planning teams. Create and manage product roadmaps, ensuring solution designs are up-to-date. This role offers opportunities to lead projects and deliver high-quality experiences.

Qualifications

• Minimum of 15 years’ experience with operator or service provider in the technology domain.
• Minimum 10 years’ experience in supervising planning teams.
• Strong experience and technical know-how in the Roaming domain.

Responsibilities

• Manage the Roaming Domain to achieve planning requirements.
• Design & plan roaming device management platforms and services.
• Evaluate, plan and provide solutions to accommodate demands.

Skills

Customer Service Orientation

Teamwork and Co-operation

Management skills and analytical abilities

Coaching and mentoring

Negotiation Skills

Project management techniques

Excellent Presentation skills

Education

Minimum B.Eng in Electronics/Telecom Engineering

Tools

MS Project

Job description

• Managing the Roaming Domain to achieve short/mid/long term planning requirements.
• Responsible for the design & planning of all the roaming device management platforms and services.
• Ensuring the development and implementation of annual and medium-term plans and budgets which meet the organization’s financial objectives.
• Defining, developing and creating Roaming services products roadmap, and evolution in alignment with different Business entities and the Technology strategy, (i.e. Network Traffic redirection, Outreach Messaging, Volte Steering, Smart call/code Assistant, Border Roaming gateway, Silent roamer Analytics, I-Campaig etc).
• Converting Marketing requirements into engineering targets by evaluating the technical feasibility of their requirements, investigating the possibility of the fulfilment of the requirements through existing platforms and solutions capabilities or through the sourcing process with suppliers.
• Responsible for evaluating, planning and providing necessary technical solutions to accommodate Business and TDRA demands.
• Ensuring solution designs are up-to-date and as per industry best practices in alignment with the Architectural strategy of the Technology department.
• Responsible for multiple platforms that ensure maximizing revenue and customer experience by steering our roaming customers to our preferred international partners.
• Focusing on financial efficiency through aggressive OPEX/CAPEX saving.
• Developing progress reports and abstracted technical specifications.
• Reviewing systems performance reports and capacity utilization to ensure correct design rules and sufficient system capacity to serve traffic needs.

Qualifications

• Minimum B.Eng in Electronics/Telecom Engineering, preferably M.Eng or M.S. from a reputable university.

Experience

• Minimum of 15 years’ experience with operator or service provider in the technology domain, particularly in the Roaming systems architecture.
• Minimum 10 years’ experience in supervising planning teams.
• Strong experience and technical know-how in the Roaming domain.
• Strong experience with multivendor/multiplatform integration.

Skills

• Customer Service Orientation.
• Teamwork and Co-operation.
• Organizational Commitment.
• Management skills and analytical abilities.
• Coaching and mentoring.
• Team building and development skills.
• Negotiation Skills.
• Achieve targets with excellent quality
• Analysis and synthesis skills.
• RFP/RFQ drafting, specifications preparations, response evaluation, and negotiation.
• Excellent and thorough understanding of project management techniques, best practices, standards, approaches and tools, including as a minimum MS Project.
• Excellent Presentation skills and capability to lead workshops and planning exercises.

About Us

Who we are: A young UAE based company focused on finding talented people, helping them and our clients to grow

What we do: Delivering great customer experiences is at the heart of what we do. We do this by creating meaningful connections between brands and their customers, by providing the right people who seamlessly integrate into our clients’ organizations to deliver great experiences.

About the Team

About Emirates integrated Telecommunications Company PJSC

The Emirates Integrated Telecommunications Company PJSC was founded in 2005. We are the UAE’s second licensed telecommunications operator. We operate under two brands: du (launched in 2007) and Virgin Mobile the region’s first digital service (started operations in September 2017). We are listed on the Dubai Financial Market (DFM) and trade under the DU ticker (Bloomberg DU UH, Refinitiv DU.DU). Our core shareholders are government-related entities (Emirates Investment Authority 50.12%, Emirates International Telecommunications 19.7%, Mamoura Diversified Global Holding PJSC 10.06%) and the remaining by public shareholders.