Senior Operations Associate Shopping malls

Majid Al Futtaim; Dubai; On-site; AED 150,000 - 200,000; Full time

Job summary

A leading property management company in Dubai is seeking an Operations Manager to oversee the day-to-day operations of its shopping malls. This role involves ensuring compliance with high standards of security, safety, and cleaning, while managing service contracts and budgets. The ideal candidate holds a Bachelor's degree in engineering or business and has 2-3 years of relevant experience. Join a dynamic team dedicated to creating great moments for customers.

Benefits

Friendly work environment

Opportunities for professional development

Collaboration with diverse talents

Qualifications

• 2-3 years' experience in operations, maintenance, safety, or facilities management.
• Solid understanding of financial and budgeting processes.
• Highly detail-oriented and able to follow detailed instructions.

Responsibilities

• Oversee full mall operations including cleaning, security, and safety.
• Manage service contracts and conduct property inspections.
• Administer budgets and optimize resources.

Skills

Strong communication

Interpersonal skills

Negotiation skills

Decision-making skills

Detail-oriented

Customer-focused

Problem-solving abilities

Education

Bachelor’s degree in engineering or business administration

Tools

MS Office

MS Project

AutoCAD

Job description

Overview

BUSSINESS INTRODUCTION:

Welcome to Majid Al Futtaim Properties – Asset Management Business Unit. We develop and operate a range of community and regional malls that vary in size and type, and each mall is strategically developed to meet the specific needs and requirements of its market.

Our shopping malls portfolio has become world renowned for innovation within the shopping centre, retail, design and construction industries. We create ‘destination’ malls that deliver more than just great shopping, through unique leisure offerings such as Ski Dubai, Magic Planet and VOX Cinemas. Through our pioneering efforts, we provide an impressive launch platform into the region for some of the world’s most famous retail brands, allowing these retailers to strengthen and grow their brands strategically across a broad market.

When it comes to our shopping malls, our aim is simple: to deliver great moments for everyone, every day, while at the same time redefining the industry standard, achieving global recognition, and driving retail growth in the region.

Role Summary

ROLE SUMMARY

The position is mainly responsible to effectively Administer the day-to-day operations of the Centre in terms of Centre Presentation, Security, Safety, Cleaning, Engineering, Facilities and Ambience and ensure that all are kept up to the highest quality standards in order to meet all tenant and customer requirements.

Role Profile

• Oversee full mall operations including cleaning, security, safety, engineering, and facilities to maintain high standards and compliance.
• Manage service contracts, traffic systems, smart parking, and sustainability initiatives while ensuring KPI/SLA delivery.
• Conduct regular property inspections, audits, risk mitigation, and compliance with Majid Al Futtaim Properties policies and code of conduct.
• Administer budgets, optimize resources, and submit operational and financial reports for management review.
• Lead coordination with government authorities, handle tenant compliance, and address customer complaints efficiently.
• Identify revenue-generating opportunities within the mall and manage unutilized areas effectively.
• Oversee team performance (including third-party vendors), training, emergency drills, and safety programs.
• Support internal development through effective leadership, cross-functional collaboration, and continuous improvement.

Qualifications

• Bachelor’s degree in engineering, business administration or equivalent, with 2-3 years' experience in operations, maintenance, safety, or facilities management (preferably in the GCC or abroad).
• Strong communication, interpersonal, negotiation, and decision-making skills.
• Proficient in MS Office and MS Project; AutoCAD is a plus.
• Solid understanding of financial and budgeting processes, with strong reporting and problem-solving abilities.
• Highly detail-oriented while maintaining a big-picture view; customer-focused with awareness of internal and external needs.
• Team player, calm under pressure, and able to follow detailed instructions effectively.

What We Offer

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.