Duty Manager

21c Museum Hotels; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain in Dubai is seeking a Duty Manager to oversee daily operations and ensure exceptional guest experiences. The ideal candidate will have proven hospitality management experience, strong leadership skills, and a passion for customer service. Responsibilities include handling guest inquiries, training staff, and maintaining compliance with regulations. Flexible availability for various shifts is required.

Qualifications

• Proven experience in hospitality management, preferably in a similar role.
• Strong leadership skills with the ability to motivate and guide team members.
• Outstanding communication and interpersonal skills.

Responsibilities

• Oversee daily hotel operations, ensuring highest standards of service excellence.
• Manage and resolve guest complaints, turning challenges into positive experiences.
• Build genuine connections with guests, making them feel truly at home.

Skills

Leadership skills

Problem-solving abilities

Communication skills

Customer-focused mindset

Tools

Hotel management software

Job description

Company Description

SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.

Job Description

We are seeking a dynamic and customer-focused Duty Manager to join our team in Dubai, United Arab Emirates. As the face of our hotel, you will play a crucial role in ensuring exceptional guest experiences and smooth daily operations.

• Oversee daily hotel operations, ensuring the highest standards of service excellence
• Respond promptly and effectively to guest inquiries, feedback, and concerns
• Manage and resolve guest complaints, turning challenges into positive experiences
• Build genuine connections with guests, making them feel truly at home
• Collaborate closely with department heads to improve workflows and service quality
• Conduct regular safety rounds and lead emergency response efforts when necessary
• Monitor and maintain compliance with hotel policies and local regulations
• Train and mentor staff to uphold service standards and foster a positive work environment
• Manage shift handovers, ensuring smooth transitions between teams
• Analyze guest feedback and implement improvements to enhance overall guest satisfaction

Qualifications

• Proven experience in hospitality management, preferably in a similar role
• Strong leadership skills with the ability to motivate and guide team members
• Excellent problem-solving abilities and decision-making skills
• Outstanding communication and interpersonal skills
• Proficiency in hotel management software and systems
• In-depth knowledge of hotel operations, safety procedures, and industry best practices
• Ability to remain calm and effective under pressure
• Flexible availability to work various shifts, including mornings, afternoons, and evenings
• Proactive and independent work ethic with a keen eye for detail
• Passion for hospitality and commitment to delivering exceptional guest experiences
• Adaptability to a dynamic work environment and changing priorities
• Strong organizational skills with the ability to multitask efficiently
• Customer-focused mindset with a drive for continuous improvement
• Team player mentality with the ability to collaborate across departments