Director of Residential Services - Ultra-Luxury Hotel

MGR Management Consulting; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading consulting firm in luxury hospitality seeks a Director of Residential Services for an ultra-luxury hotel in Dubai. The role focuses on personalized living experiences for high-net-worth residents, managing operations and delivering exceptional service. Ideal candidates will have 8-10 years in luxury residential services. Competitive, tax-free salary offered.

Benefits

Highly competitive, tax-free salary package

High-end residential accommodation

Annual flight allowance

Comprehensive medical insurance

Qualifications

• 8-10 years of experience in butler services or private villa management.
• Proven track record managing relationships with UHNWI clients.
• Exceptional leadership with ability to empower a team.

Responsibilities

• Develop and execute strategy for residential services.
• Lead and mentor a dedicated team of residential staff.
• Build trusting relationships with residents.

Skills

Butler services

Private villa management

Residential services

Client relationship management

Leadership

Financial acumen

Communication skills

Fluency in English

Job description

Overview

About the job Director of Residential Services - Ultra-Luxury Hotel

Lead a Bespoke Living Experience for Discerning Residents

Our client, a globally recognized ultra-luxury hotel brand, is seeking a Director of Residential Services to oversee the private residence component of their iconic Dubai property. This role is distinct from traditional hotel management, focusing on creating a seamless, highly personalized, and discreet lifestyle for high-net-worth individuals and families who call the residence home.

Responsibilities

• Develop and execute a visionary strategy for residential services, ensuring an unparalleled level of personalized service that exceeds the expectations of permanent residents.
• Lead, mentor, and inspire a dedicated team of residential butlers, concierges, and housekeeping staff, fostering a culture of absolute discretion and proactive service.
• Act as the primary point of contact for residents, building deep, trusting relationships and understanding their unique preferences to anticipate needs and curate bespoke experiences.
• Manage the operational and financial performance of the residential division, including budgeting, forecasting, and P&L management.
• Collaborate with security to ensure the highest levels of privacy and safety for all residents and their property.
• Coordinate with third-party vendors, real estate partners, and internal hotel departments to deliver flawless move-in / out experiences and ongoing facility management.

Qualifications & Requirements

• Minimum of 8-10 years of experience in butler services, private villa management, or residential services within ultra-luxury hotels or private estate management.
• Proven track record of managing long-term relationships with UHNWI clients with utmost discretion and professionalism.
• Exceptional leadership and emotional intelligence, with the ability to empower a team to deliver impeccable service.
• Strong financial and operational acumen.
• Impeccable personal presentation and exceptional communication skills.
• Fluency in English is required; additional languages (Arabic, Russian, Mandarin) are a significant advantage.

What Our Client Offers

• A highly competitive, tax-free salary package.
• High-end residential accommodation.
• Annual flight allowance and comprehensive medical insurance.
• The opportunity to work with an exclusive clientele in one of Dubai's most prestigious addresses.

We appreciate all applicants; however, only those selected for an interview will be contacted.