Director of Community & Contact Center Operations

Anydrive; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A customer-focused organization in Dubai is seeking a Community Operations Manager to lead and enhance contact center operations. This role requires strong leadership skills and a commitment to delivering excellent customer experiences across various channels. Responsibilities include managing teams, setting strategies, and driving improvements in service quality. The ideal candidate will ensure compliance with regulations and foster a motivated workforce.

Qualifications

• Strong leadership and management skills for a contact center environment.
• Ability to analyze performance metrics and improve processes.
• Experience in customer service and operational excellence.

Responsibilities

• Oversee contact center teams and manage daily operations.
• Set strategies for improving customer service quality.
• Lead recruitment, training, and coaching for staff.

Job description

A customer-focused organization in Dubai is seeking a Community Operations Manager to lead and enhance contact center operations. This role requires strong leadership skills and a commitment to delivering excellent customer experiences across various channels. Responsibilities include managing teams, setting strategies, and driving improvements in service quality. The ideal candidate will ensure compliance with regulations and foster a motivated workforce.