Digital Services Sales Support MEA / EAP

Doka; Dubai; Hybrid; AED 60,000 - 120,000; Full time

Job summary

A leading international construction company is seeking a Digital Services Sales Support professional to assist in expanding their digital portfolio in the Middle East, Africa, and Eastern Asia Pacific. This role includes providing customer training on IoT systems, technical support, and participating in market development initiatives. Ideal candidates will have a technical background in engineering or related fields, experience in construction, and excellent communication skills. The position allows for hybrid working arrangements.

Benefits

Hybrid working arrangements

Professional growth opportunities

Qualifications

• Several years of experience in a technical or technical-commercial role in construction.
• Solid understanding of concrete technology and its application in IoT.
• Ability to adapt quickly to changing site conditions.

Responsibilities

• Support business developers with proposals and customer presentations.
• Deliver onboarding and technical training for digital platforms.
• Act as first-line technical contact for the region and provide support.
• Assist in identifying growth opportunities within the market.

Skills

Construction industry knowledge

Technical support

IoT device familiarity

Customer training

Excellent English communication

Education

High-level technical qualification (Engineering, IT, Construction Technology)

Job description

Job Description

Doka’s Digital Services Solutions division delivers advanced IoT sensor technologies, digital monitoring systems, and software platforms that enhance safety, productivity, and real‑time decision‑making on construction sites. We are seeking a Digital Services Sales Support to assist in the expansion of our digital portfolio across the Middle East, Africa, and Eastern Asia Pacific.

Main Responsibilities

• Sales Support & Digital Solutions Coordination: Support Business Developer with proposals, technical documentation, and customer presentations. Assist in projects, demos, and solution preparation for IoT systems and software. Prepare configuration packages, device setups, and digital activation materials.
• Customer Onboarding & Training: Deliver onboarding sessions and technical training for Concremote, DokaXact, load / pressure sensors, MyMaterial Plus, Digital Engineering software, and other digital platforms. Conduct training for customers, key users, engineers, and internal key users.
• Technical Support & Customer Success: Act as first-line technical contact for MEA / EAP. Provide support via email, phone, remote connections, or site visits & operational support. Visit sites for installations, device configuration, calibration, and monitoring checks. Ensure smooth operation during concrete pours. Record site feedback and escalation to DSS. Product Development Feedback & Testing: Provide structured feedback for improvements and new features. Participate in beta testing for new sensors, updates, or platform releases. Prepare case studies, technical notes, and marketing support materials.
• Market Development & Digital Adoption: Assist Digital Services Sales in identifying growth opportunities in MEA / EAP. Support competitor studies, market research, and pricing updates. Participate in exhibitions, conferences, and digital innovation events.

Qualifications

• A high-level technical qualification (Engineering, IT, Construction Technology, or related field).
• Several years of work experience in the construction industry, preferably in a technical or technical-commercial role, with strong familiarity with construction processes and construction methods.
• Solid understanding of concrete technology, as well as strong affinity with IoT devices and digital technologies used in modern construction sites.
• A pragmatic, hands‑on working and thinking approach, with the ability to support both hardware (sensors, gateways) and software (platforms, dashboards).
• Excellent command of the English language, both verbally and in writing; Arabic or any other regional language is an advantage.
• Willingness to work occasional on‑call shifts during evenings or weekends (on rotation with colleagues), especially during critical project phases or sensor deployments.
• Comfortable with business travel across MEA / EAP, including site visits for device setup, calibrations, training sessions, and customer support.
• Ability to handle stress and adapt quickly to changing site conditions or technical challenges; flexible, customer-oriented, and always open to learning and collaboration.
• Characterized as efficient, solution-oriented, open-minded, and self‑motivated, with a strong passion for digital construction technologies.

This position offers a versatile role in a stimulating, innovative, sustainable, and digital working environment with supportive and collegial team members. You will have daily communication with colleagues and customers across the region and globally, with excellent opportunities for personal and professional growth. Hybrid working arrangements (including partial work‑from‑home) are possible.

You will report to, and work very closely with, the DSS‑MEA/EAP, collaborating with a rapidly growing team focused on digital services, IoT sensors, and software‑driven site solutions.

Additional Information

Job Type: Full time

Location: Dubai / UAE

As a customer-focused organization, Doka understands that its greatest assets are its employees, which is why Doka consistently looks for talented professionals who are keen to develop their career in this challenging industry.