Deskside Support Technician (L2)

Excis Ltd; Dubai; On-site; AED 220,000 - 294,000; Full time

Job summary

A global IT support leader in Dubai is seeking a proactive Deskside Technician to provide onsite and remote support for Windows and macOS environments. In this role, you will diagnose software and hardware issues, manage asset inventory, and ensure VIP users receive exceptional service. Join a rewarding workplace where collaboration and innovation are at the forefront of your daily responsibilities.

Qualifications

• Experience providing support for Windows and macOS environments.
• Strong troubleshooting skills for software and hardware issues.
• Ability to document technical solutions effectively.

Responsibilities

• Provide onsite and remote support for various operating systems.
• Diagnose and resolve hardware and software issues.
• Manage asset inventory and assist VIP users.

Skills

Windows 10/11 support

macOS support

O365 troubleshooting

Active Directory management

mobile device support

Job description

WE’RE HIRING A DESKSIDE TECHNICIAN (L2) – EUC & DC!

Overview

Excis is a global IT support leader, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family‑like environment where you’ll look forward to coming to work every day.

Key Responsibilities

• Provide onsite and remote support for Windows 10/11, macOS, and mobile devices (iOS/Android)
• Diagnose and resolve issues related to O365, Active Directory, printers, video conferencing systems, and peripherals
• Perform IMAC (Install, Move, Add, Change) tasks, including hardware/software deployments and upgrades
• Manage asset inventory, including tagging, tracking, and reporting
• Support VIP users with prompt and professional service
• Collaborate with IT teams to escalate and resolve complex technical issues
• Document solutions in the ticket system, create knowledge base articles, and provide user training when necessary