Delivery Trust & Safety Investigator

Q-Express Documents Transport - G25; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading logistics provider in Dubai is looking for a Network Health Associate to ensure operational integrity and compliance within the delivery ecosystem. This role involves investigating incidents, liaising with stakeholders, and maintaining safety standards. Candidates should be fluent in both English and Arabic and possess a Bachelor's degree along with operational and investigation experience. This is an excellent opportunity to contribute to a critical function that affects driver safety and customer satisfaction.

Qualifications

• Fluent in both English and Arabic, excellent communication skills.
• Proven experience in an operational role and investigations case management.
• Background in logistics, understanding of compliance standards.

Responsibilities

• Investigate reported incidents by gathering facts and interviewing stakeholders.
• Drive consistent decision-making to respect drivers' rights and business expectations.
• Identify early warning signs and take preventative action.
• Work closely with operational teams to monitor corrective steps.
• Prepare summaries and recommendations for leaders.
• Support escalations affecting safety and customer experience.

Skills

Fluent in English

Fluent in Arabic

Operational experience

Investigations case management

Logistics experience

Education

Bachelor's degree

Job description

A leading logistics provider in Dubai is looking for a Network Health Associate to ensure operational integrity and compliance within the delivery ecosystem. This role involves investigating incidents, liaising with stakeholders, and maintaining safety standards. Candidates should be fluent in both English and Arabic and possess a Bachelor's degree along with operational and investigation experience. This is an excellent opportunity to contribute to a critical function that affects driver safety and customer satisfaction.