Customer Support & Services Junior Officer

Juma Al Majid Holding Group L.L.C.; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading service provider in Dubai is seeking a customer service representative to deliver multi-channel support through calls, emails, and chats. The ideal candidate has customer service experience and is fluent in English. Responsibilities include conducting surveys, generating sales leads, and coordinating with the Service Department. This position offers visa and medical insurance benefits.

Benefits

Visa

Medical Insurance

Annual Leave

Qualifications

• 6 months to 1 year of customer service experience preferred.
• Dual language ability preferred.
• Familiarity with Microsoft Office and general keyboard/computer usage.

Responsibilities

• Provide service through toll-free email, live chat, and social media channels.
• Conduct outbound surveys.
• Generate sales leads.
• Register customer details and complaints.
• Schedule appointments with the Service Department.
• Handle inbound and outbound interactions.

Skills

Customer service experience

Fluent in English

Negotiation skills

Communication skills

Listening skills

Education

Diploma graduate or equivalent

Tools

Genesys Contact Center System

Oracle Application

Microsoft Office

Job description

This role involves providing multi-channel customer service support through toll-free calls, emails, live chats, and social media, ensuring excellent service and resolution of customer inquiries. The position includes outbound survey calls, capturing and registering customer data, generating sales leads, and coordinating service appointments. The role requires effective use of the Genesys Contact Center System and Oracle Application to manage customer interactions and service history.

Responsibilities

• Provide service through toll-free email, live chat, and social media channels
• Conduct outbound surveys to assess Sales and After Sales satisfaction
• Generate sales leads through customer interactions
• Register customer details and complaints for follow-up and resolution
• Schedule and coordinate service appointments with the Service Department
• Apply training to enhance communication and presentation skills
• Handle inbound and outbound interactions using Genesys Contact Center System
• Save and qualify customer profiles and calls in the Genesys system
• Access service history and status via Oracle Application to inform customers

Requirements

• 6 months to 1 year of customer service experience (preferred)
• Diploma graduate or equivalent (preferred)
• Dual language ability (preferred)
• Fluent in English (spoken and written)
• Strong negotiation and communication skills
• Effective listening abilities
• Familiarity with Microsoft Office and general keyboard/computer usage
• Sales and customer service communication proficiency
• Friendly and courteous phone demeanor
• Punctual and efficient; able to prioritize tasks
• Willingness to work rotating shifts per company policy

Benefits

• Visa
• Medical Insurance
• Annual Leave
• Company T&Cs Apply