Customer Support Representative

Pulse Media; Remote; AED 128,000 - 184,000; Full time

Job summary

A leading media company is looking for a Customer Support Representative to provide exceptional service to customers in a fully remote position. You will engage with clients through various communication channels, resolving issues and ensuring satisfaction. Strong communication and problem-solving skills are essential, along with the ability to work independently. Join a supportive team committed to growth and skill development, offering competitive compensation and a flexible schedule.

Benefits

Competitive compensation

Opportunities for growth and skill development

Supportive remote team environment

Qualifications

• High school diploma or equivalent, college degree is a plus.
• Previous customer service or support experience preferred.
• Strong written and verbal communication skills.

Responsibilities

• Respond to customer inquiries via email, chat, and/or phone.
• Resolve customer issues, complaints, and questions effectively.
• Document customer interactions and resolutions in internal systems.

Skills

Customer Service

Communication Skills

Problem-Solving

Time Management

Education

High school diploma or equivalent

Tools

CRM systems

Job description

We are seeking a reliable and customer-focused Customer Support Representative to join our remote team. In this role, you will be the first point of contact for customers, providing timely, accurate, and friendly support across multiple communication channels. Your goal is to ensure a positive customer experience while resolving issues efficiently.

Key Responsibilities

• Respond to customer inquiries via email, chat, and/or phone in a professional and timely manner
• Resolve customer issues, complaints, and questions with empathy and accuracy
• Document customer interactions, feedback, and resolutions in internal systems
• Escalate complex issues to the appropriate team when necessary
• Maintain a strong understanding of products, services, and policies
• Follow established support processes while identifying opportunities for improvement
• Meet or exceed customer satisfaction and response time goals

Qualifications

• High school diploma or equivalent (college degree is a plus)
• Previous customer service or support experience preferred
• Strong written and verbal communication skills
• Ability to multitask, prioritize, and manage time effectively
• Comfortable using computers, support tools, and CRM systems
• Strong problem‑solving skills and attention to detail
• Ability to work independently in a remote environment

Preferred Skills

• Experience working in a remote or virtual setting
• Familiarity with ticketing or help desk systems
• Ability to remain calm and professional in high‑pressure situations

Work Environment

• Fully remote position
• Flexible work schedule may be available depending on coverage needs
• Requires a reliable internet connection and a quiet workspace

What We Offer

• Competitive compensation
• Opportunities for growth and skill development
• Supportive and collaborative remote team environment