Customer Success & Support Specialist

Manar Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A regional conglomerate based in Dubai is seeking a Customer Service Representative. You will be the liaison between the company and its customers, ensuring that inquiries are handled efficiently while building trust and sustainable relationships. The ideal candidate has strong communication skills, proven experience in customer service, and the ability to resolve complaints. This is an opportunity to engage with customers and maintain high satisfaction levels.

Qualifications

• Proven customer support experience or experience as a Client Service Representative.
• Track record of over-achieving quota.
• Strong phone contact handling skills.

Responsibilities

• Manage large amounts of incoming phone calls.
• Generate sales leads.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts.
• Provide accurate information using the right methods/tools.
• Handle customer complaints and provide appropriate solutions.

Skills

Customer orientation

Communication skills

Problem-solving

Active listening

Education

High school diploma

Tools

CRM systems

Job description

A regional conglomerate based in Dubai is seeking a Customer Service Representative. You will be the liaison between the company and its customers, ensuring that inquiries are handled efficiently while building trust and sustainable relationships. The ideal candidate has strong communication skills, proven experience in customer service, and the ability to resolve complaints. This is an opportunity to engage with customers and maintain high satisfaction levels.