Customer Success & Resolution Specialist

ruya; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A financial solutions company in Dubai is looking for a Customer Service Officer. The officer will ensure outstanding customer experiences while addressing their needs through various communication channels. Responsibilities include building strong customer relationships, resolving issues, improving satisfaction scores, and cross-selling products. The ideal candidate should have strong communication skills and experience in customer service, with a commitment to continuous improvement.

Qualifications

• Experience in customer service roles.
• Strong communication and problem-solving skills.
• Ability to de-escalate customer issues.

Responsibilities

• Provide exceptional service through various channels.
• Take ownership of resolving customer queries.
• Increase customer satisfaction scores.
• Educate customers about products and cross-sell services.

Job description

A financial solutions company in Dubai is looking for a Customer Service Officer. The officer will ensure outstanding customer experiences while addressing their needs through various communication channels. Responsibilities include building strong customer relationships, resolving issues, improving satisfaction scores, and cross-selling products. The ideal candidate should have strong communication skills and experience in customer service, with a commitment to continuous improvement.