Customer Success Manager - SAP Academy for Customer Success - UAE National Opportunity

SAP; Dubai; On-site; AED 80,000 - 100,000; Full time

Job summary

A leading technology services company in Dubai seeks a Customer Success Manager to join their Academy for Customer Success program. This unique 10-month program equips new hires with essential skills for supporting clients and driving business success. Responsibilities include guiding customers through their journey, overseeing key milestones, and enhancing overall satisfaction with cloud products. Ideal candidates will have experience in customer support and a strong ability to adapt to changing environments.

Benefits

Constant learning opportunities

Competitive pay and benefits

Collaborative team environment

Qualifications

• Minimum of 3 years of experience in customer success or account management.
• Proven ability to deliver strategic guidance and solutions.
• Strong understanding of AI fundamentals.

Responsibilities

• Guide customers through their business journey with SAP solutions.
• Increase customer satisfaction and retention rates.
• Oversee customer milestones throughout the lifecycle.

Skills

Customer support experience

Ability to drive business transformation

Proficiency in English

Business Acumen

Job description

We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. We’re builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape what’s next. The work is challenging but it matters. You’ll find a place where you can be yourself, prioritize your wellbeing and truly belong. What’s in it for you? Constant learning, skill growth, great benefits and a team that wants you to grow and succeed.

Overview

The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.

What We Offer

We help the world run better. Our company culture is focused on helping our employees enable innovation by building breakthroughs together. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility and is aligned with our purpose‑driven and future‑focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your contributions and various benefit options for you to choose from. Apply Now!

Who You’ll Become

Customer Success Manager (CSM) Responsibilities

As a part of joining the Customer Success team you will first participate in the distinguished SAP Academy for Customer Success, a 10‑month dynamic program designed to equip you with an array of skills and a robust foundation for your fruitful career. Following this enriching experience within a globally diverse and supportive environment you will then transition into the exciting role of Customer Success Manager (f/m/d). The Customer Success Manager (CSM) works directly with customers to guide them through their business journey with our solutions. The CSM works to increase customer satisfaction, retention, renewals, references and upsells for Cloud products within their assigned solution portfolio. The CSM oversees key customer milestones throughout the customer lifecycle from deal signature through system provisioning, monitoring implementation progress and business case achievement. The CSM is expected to serve as the strategic point of contact for the customer within the assigned solution portfolio and to leverage appropriate resources across SAP functions to maintain overall customer health.

What You’ll Do

As a CSM within the SAP Academy for Customer Success you will be responsible to:

• Successfully complete a 10‑month learn‑apply program which includes classroom phases and field phases with your CSM team that enhances your support in the CSM role a critical customer‑facing function within our dynamic Customer Success board area.
• Immerse yourself in multi‑dimensional experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge and strategy/tools/process.
• Enhance skills around your solution portfolio managing customer retention and driving value realization.
• Receive onboarding in your local market with on‑the‑job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.

The program will enrich your knowledge of SAP and the Customer Success board area and give you the professional experience to be ready to serve our customers. We offer full‑time employment from day one with practical learning application for your role. Upon successful completion of the program you will move into a direct customer‑facing CSM role in your market and continue to receive mentoring and coaching support to accelerate your growth.

CSM Focus Areas

SAP Finance & Spend Management (F&S)

Knowledge in key areas such as accounting, procurement and supplier management focused on boosting visibility, cutting costs and improving efficiency.

• S/4HANA Finance
• Finance & Quote to Cash (Q2C)
• Procurement

SAP SuccessFactors (Human Capital Management - HCM)

Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning and sales performance management.

SAP Supply Chain Management (SCM)

Knowledge in Supply Chain Asset Management, Manufacturing, Logistics or Product and Project lifecycle management.

SAP Customer Experience (CX)

Knowledge of e‑commerce, sales, customer service and marketing processes.

SAP Business Transformation Management (BTM)

Knowledge in Business Process Management/Business Process Automation applications.

What You Bring

CSM Program

• 23 years of experience supporting customers and driving business transformation ideally in consulting or account management.
• Proven ability to deliver strategic guidance and solutions that drive customer success and long‑term value coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity.

For All

• A cooperative and productive approach to working relationships internally and externally.
• A strong ability to quickly learn new concepts, adapt to changing environments and apply knowledge to deliver results.
• An understanding of AI fundamentals, uses and ethics to identify business problems solvable with AI.
• A resilient mindset embracing challenges with optimism and consistently striving for growth and success.
• Strong Business Acumen including demonstrated knowledge of business processes and/or industries.
• Proficiency in English to engage with our global network.
• Due to local legal mandates including Emiratization only UAE nationals will be considered at this time.

About the Academy for Customer Success

The SAP Academy for Customer Success offers a three‑year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer‑facing roles while fostering career longevity and leadership potential.

Join Us

Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges and gain hands‑on experience with world‑class cloud solutions all while learning in a dynamic environment and earning competitive pay and benefits.

Legal and Applicant Information

#SAPAcademyforCustomerSuccess
#SAPCSCareers
#SAPNextGen

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end‑to‑end business application software and related services for database analytics, intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose‑driven and future‑focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion
SAP’s culture of inclusion focuses on health and well‑being and flexible working models help ensure that everyone, regardless of background, feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e‑mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status or disability in compliance with applicable federal, state and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: 434068 Work Area: Presales Expected Travel: 0 - 50% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid

Required Experience:

Manager