Customer Success Management Specialist

PULSEMEDIA; Remote; AED 60,000 - 80,000; Full time

Job summary

A leading customer success firm in Sharjah is seeking a Customer Success Management Specialist responsible for managing customer relationships after the sale. You will develop Customer Success Plans, drive adoption, and proactively address challenges to maximize customer outcomes. The ideal candidate has over 2 years of experience in similar roles and strong stakeholder management skills. This role offers competitive compensation, continuous learning opportunities, and a flexible work model.

Benefits

Comprehensive compensation

Flexible work model

Continuous learning opportunities

Supportive culture

Qualifications

• 2+ years of experience in Customer Success or Account Management.
• Experience with small to mid-sized customer portfolios.
• Proactive and customer-focused mindset.

Responsibilities

• Manage and grow customer relationships after the sale.
• Develop and execute Customer Success Plans with customers.
• Monitor customer health and identify risks proactively.

Skills

Customer Success Management

Stakeholder Management

Relationship Building

Data-Driven Decision Making

Communication Skills

Tools

Salesforce

Business Intelligence Tools

Job description

Overview

The Customer Success Management Specialist is responsible for managing and growing customer relationships after the sale, ensuring customers fully adopt and realize value from our client's company. This role focuses on building strong post-sales partnerships, driving renewals, and uncovering growth opportunities through close collaboration with Sales and internal teams. CSM Specialists develop and execute Customer Success Plans, track customer health, and proactively address challenges to maximize customer outcomes and long-term business value.

Responsibilities

• Customer Alignment & Success Planning
  • Participate in internal handover meetings to gain a deep understanding of customer context and account strategy
  • Co-create Customer Success Plans with customer decision-makers, including KPIs, success metrics, tracking methods, and program design
  • Establish clear expectations around engagement models and stakeholder collaboration
• Adoption & Value Realization
  • Drive early adoption and optimal usage of client company solutions following implementation
  • Align with customers on deployment and onboarding plans to accelerate time-to-value
  • Share best practices and strategic guidance to help customers achieve measurable business outcomes
• Customer Health Management
  • Monitor customer health and usage metrics, proactively identifying and mitigating risks
  • Lead regular business reviews to assess progress, celebrate successes, and identify improvement opportunities
  • Support customers in overcoming adoption challenges and advancing their strategic objectives
• Renewals & Account Expansion
  • Identify and qualify upsell and cross-sell opportunities in partnership with Sales Executives
  • Proactively manage retention risks to support successful renewals
  • Coordinate renewal activities with Sales Support, Order Management, and Sales for complex cases
  • Maintain accurate customer and sales data in Salesforce and other required systems

Qualifications

• 2+ years of experience in Customer Success, Account Management, or a similar customer-facing role
• Experience managing small to mid-sized customer portfolios
• Strong stakeholder management, communication, and relationship-building skills
• Proven ability to drive adoption, deliver customer value, and demonstrate ROI
• Proactive, data-driven, and customer-focused mindset
• Experience using CRM tools such as Salesforce
• Business Intelligence experience is a plus

What We Offer

• Meaningful mission – Contribute to impactful work with a purpose-driven organization
• Global mindset – Collaborate within a diverse, international environment
• Continuous learning – Ongoing development through hands-on experience and formal training
• Supportive culture – A workplace that values well-being and professional growth
• Competitive rewards – Comprehensive compensation, bonuses, and health benefits
• Flexible work model – Work in a way that supports balance and high performance
• Stability and trust – Join a reliable organization built on long-term partnerships

Diversity & Inclusion

The company is committed to Diversity, Equity, and Inclusion, fostering a culture of belonging and equal opportunity for all employees.