Customer Services Support Officer

ADIB Group; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading financial institution in Abu Dhabi is seeking a Customer Services Support Officer to provide exceptional customer service in line with agreed standards. The role involves coordinating with various departments, preparing finance applications, and resolving customer queries promptly. Ideal candidates should have prior banking experience and a strong understanding of financial services. This position is open to UAE Nationals only.

Qualifications

• Experience in a customer service support role in banking is preferred.
• Knowledge of regulated financial services and the banking industry.
• Understanding of internal process procedures and systems.

Responsibilities

• Deliver excellent customer service in accordance with agreed standards.
• Coordinate and liaise with other departments professionally.
• Prepare finance applications and obtain necessary approvals.
• Ensure timely resolution of customer queries.

Skills

Good data processing skills

Good problem-solving skills

Excellent communication skills

Excellent Decision-making skills

Flexibility in dealing with team members

Job description

Role: Customer Services Support Officer

Location: Abu Dhabi

Role Purpose:

Deliver Excellent customer service in accordance with agreed standards

Key Accountabilities of the role:

• Opening and closing applicant on time.
• Ensure proper implementation and follow up with timely.
• Prepare finance applications and obtain necessary approvals.
• Performed efficient troubleshooting of issues.
• Ensure TAT is adhered to and where possible exceed customer expectations
• Co-ordinate and liaise with other departments in a professional manner
• Participate in regular review and development meeting with key stakeholders
• Prepare and provide monthly report
• Keeping a record and details of actions taken
• Supporting customer service agents
• Provides technical help to colleagues if required.
• Ensure compliance with bank policies
• Perform other task specified by management.
• Ensure customer queries are resolved with agreed TAT
• Positive customer feedback
• Deliver professionalism when dealing other departments

Specialist Skills / Technical Knowledge Required for this role:

• Display flexibility in dealing with other team members
• Good data processing skills
• Good problem-solving skills
• Excellent communication skillsExcellent Decision-making skills

Previous experience required (if any):

• Previous banking experience in similar role
• Knowledge of regulated financial services and banking industries
• Detailed understanding of asset product
• In depth understanding of the internal process procedures and internal systems
• This position is for UAE Nationals only
  

Required Experience:

Unclear Seniority