Customer Service Representative

Avery Dennison Corporation; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in materials science seeks an Account Manager in Dubai to oversee customer accounts, ensuring service quality and resolving issues. Candidates with experience in the printing industry and strong communication skills will excel in this role, contributing to customer satisfaction and sales goals.

Benefits

Equal opportunity employer

Training seminars

Qualifications

• 2-3 years of customer service experience is a plus.
• Experience in the Printing Industry preferred.
• Ability to manage multiple priorities effectively.

Responsibilities

• Manage accounts, ensuring pricing integrity and order fulfillment.
• Provide customer service regarding products and services.
• Investigate and resolve customer complaints.

Skills

Communication skills

Data entry

Organizational skills

Education

Degree or equivalent diploma

Tools

Microsoft Office

Google Suite

Job description

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are making products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, promote sustainability, circularity, and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio-frequency identification (RFID) inlays and tags, software applications connecting the physical and digital worlds, and offerings that enhance branded packaging and display information to improve customer experience. Serving industries worldwide—including home and personal care, apparel, retail, e-commerce, logistics, food and grocery, pharmaceuticals, and automotive—we employ approximately 35,000 employees across more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at www.averydennison.com.

Avery Dennison is an equal opportunity employer.
Please let us know if we can support you with reasonable accommodations throughout the application process by contacting our team via [emailprotected].

Job Description

Manage accounts by processing orders, following up on orders, ensuring pricing integrity, on-time deliveries, and complete order fulfillment.

Provide telephone customer service regarding the company's services and products.

Identify customer needs and determine appropriate actions.

Promote and sell the company's products or services.

Investigate and resolve complaints.

Use a computer system to track questions, answers, and the status of orders.

Evaluate and resolve customer complaints professionally and tactfully.

Negotiate customer product/billing complaints by offering discounts, authorizing returns, requesting product testing, and approving replacements.

Authorize credit memos/refunds within policy and procedures.

Implement account service strategies.

Act as the principal liaison with marketing and sales for assigned customers.

Implement marketing programs for assigned accounts.

Support all aspects of customer service, including price quotes, technical recommendations, and sample coordination.

Initiate and implement initiatives to improve customer service and responsiveness.

Coordinate with Logistics and Operations on capacity planning and scheduling.

Champion customer needs and follow up on inquiries.

Provide responsive order management support, including order entry, expediting, and shipment information.

Proactively communicate supply chain issues and suggest alternatives.

Attend technical training seminars.

Back up team members when necessary.

Partner with Inside Sales to help achieve sales goals.

Qualifications

Experience working with the Printing Industry is preferred.

Degree or equivalent diploma required.

2-3 years of customer service or related experience is a plus.

Good written, verbal, and telephone communication skills.

Strong data entry and organizational skills, detail-oriented with good follow-up skills.

Ability to manage multiple priorities effectively.

Understanding of computer systems such as Microsoft Office and Google Suite.