Customer Service Executive (Remote)

Burjline Builders; Dubai; Remote; AED 120,000 - 200,000; Full time

Job summary

A leading online gaming company is seeking a dedicated Customer Service Executive who is enthusiastic and reliable. This 100% remote role involves managing customer queries through chat and phone, assisting with various account-related issues, and using Excel for data tracking. The ideal candidate will have a background in customer service, fluency in Telugu, Kannada, and Hindi, and a strong sense of discipline and time management. Familiarity with the gaming industry is a plus. If you're ready for a dynamic role in a growing company, we want to hear from you!

Qualifications

• Previous customer support experience (gaming experience is a bonus).
• Comfortable using Excel (basic formulas and data entry).
• Strong self-discipline and time management.

Responsibilities

• Handle customer queries via chat and phone (inbound & outbound).
• Assist players with account, deposit, withdrawal, and gameplay-related issues.
• Maintain accurate records and update internal systems.

Skills

Fluency in Telugu

Fluency in Kannada

Fluency in Hindi

Customer support experience

Time management

Self-discipline

Tools

Excel

Job description

Job Overview

We’re hiring a Customer Service Executive to join a fast-growing online gaming company.

If you’re enthusiastic, reliable, and passionate about delivering top-tier support and you're comfortable working remotely in a structured environment, we’d love to hear from you!

• Key Responsibilities
• Handle customer queries via chat and phone (inbound & outbound)
• Assist players with account, deposit, withdrawal, and gameplay-related issues
• Adhere to SOPs and company protocols
• Maintain accurate records and update internal systems
• Use Excel for data tracking and basic reporting
• Deliver timely, professional, and empathetic customer service

Requirements

• Previous customer support experience (gaming experience is a bonus)
• Fluent in Telugu, Kannada & Hindi
• Comfortable using Excel (basic formulas and data entry)
• Willing to work 12-hour rotational shifts, including nights and weekends
• Strong self-discipline and time management
• Own laptop and desktop
• 100% Remote Role
• Immediate joiners preferred