Customer Experience Training Architect

PULSE; Ras Al Khaimah; On-site; AED 90,000 - 110,000; Full time

Job summary

A leading training organization in Ras al-Khaimah is seeking a Customer Service Training Specialist to enhance the skills of customer-facing teams. This role involves designing and implementing training programs to improve service delivery and customer interactions. The ideal candidate has a strong background in customer service and adult learning principles, with excellent communication skills. Join us to make a significant impact on employee development and customer experience.

Qualifications

• Proven experience as a Customer Service Trainer, Training Specialist, or Learning and Development professional.
• Strong background in customer service operations or service quality management.
• Excellent interpersonal, communication, and presentation skills.
• Demonstrated ability to design, deliver, and evaluate training programs for adult learners.
• Solid understanding of adult learning theory and instructional design principles.

Responsibilities

• Design, develop, and deliver engaging customer service training programs.
• Conduct training needs assessments and performance evaluations.
• Continuously update training modules based on feedback and evolving standards.
• Measure and evaluate training effectiveness using qualitative and quantitative methods.
• Collaborate with managers to align training initiatives with operational goals.

Skills

Customer Service Training

Learning and Development (L&D)

Customer Experience (CX)

Adult Learning Principles

Communication Skills

Coaching and Facilitation

Service Excellence

Training Needs Analysis

Soft Skills Training

Job description

A leading training organization in Ras al-Khaimah is seeking a Customer Service Training Specialist to enhance the skills of customer-facing teams. This role involves designing and implementing training programs to improve service delivery and customer interactions. The ideal candidate has a strong background in customer service and adult learning principles, with excellent communication skills. Join us to make a significant impact on employee development and customer experience.