Customer Experience Specialist

TALENTMATE; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A recruitment and staffing company is seeking a Customer Service Executive in Dubai. The role is pivotal in maintaining high-quality service delivery, involving responding to customer inquiries, complaints, and ensuring satisfaction. Candidates must have a Bachelor’s degree and proven experience in customer service. Effective communication, problem-solving, and multitasking skills are essential. The position offers a full-time work schedule in a dynamic environment, contributing to both customer retention and satisfaction.

Qualifications

• Proven customer support experience with strong resolution skills.
• Strong verbal and written communication skills for effective interaction.
• High level of patience and empathy when dealing with difficult customers.

Responsibilities

• Answer customer queries and resolve complaints through various channels.
• Provide accurate information to customers using the right methods.
• Keep records of customer interactions accurately.

Skills

Excellent communication skills

Problem-solving ability

Multitasking

Customer service software proficiency

Attention to detail

Education

Bachelor’s degree or equivalent experience in customer service

Tools

Customer service software

Job description

A recruitment and staffing company is seeking a Customer Service Executive in Dubai. The role is pivotal in maintaining high-quality service delivery, involving responding to customer inquiries, complaints, and ensuring satisfaction. Candidates must have a Bachelor’s degree and proven experience in customer service. Effective communication, problem-solving, and multitasking skills are essential. The position offers a full-time work schedule in a dynamic environment, contributing to both customer retention and satisfaction.