Customer Experience Officer Banking

VAM Systems; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading technology solutions provider is seeking candidates for a full-time role aimed at providing operational and administrative support for their Customer Experience Department. Candidates should have at least 2 years of experience in a similar role, with strong communication skills in English and Arabic. Knowledge of the MENA markets and banking experience are advantageous. The position is on-site in Abu Dhabi, with a joining timeframe of up to 4 weeks.

Qualifications

• A minimum of 2 years experience in a similar role.
• Excellent oral and written skills in English and Arabic.
• Experience in delivering customer journeys and process improvement initiatives in banks or the financial sector.

Responsibilities

• Provide end-to-end operational and administrative support for the Customer Experience Department.
• Execute manual process-driven tasks related to complaints handling, quality assurance reporting, and documentation.
• Ensure accurate data entry, system updates, and monitoring across multiple channels.

Skills

Outstanding written and verbal communication skills

Ability to multitask and work under pressure

Knowledge of the local and MENA markets

Job description

Job Purpose:

To provide end‑to‑end operational and administrative support for the Customer Experience Department by executing manual process‑driven tasks related to complaints handling, quality assurance reporting, and documentation. The role ensures accurate data entry, system updates, monitoring and coordination across multiple channels to maintain compliance and enhance efficiency.

Minimum Qualification & Experience:

• A minimum of 2 years experience in a similar role.
• Outstanding written and verbal communication skills.
• Must be able to multitask and work well under pressure.
• Banking experience desirable.
• Knowledge of the local and MENA markets is desirable.

Areas of Competency:

• Excellent oral and written skills in English and Arabic are mandatory.
• Experience in delivering customer journeys and process improvement initiatives in banks or the financial sector.

Joining Timeframe:

2 weeks (maximum 1 month)

Remote Work:

No

Employment Type:

Full‑time