Customer Care Specialist | Abu Dhabi, UAE

ADIB - Abu Dhabi Islamic Bank; Abu Dhabi; On-site; AED 50,000 - 70,000; Full time

Job summary

A leading financial institution in Abu Dhabi is looking for a Customer Care Specialist. The role involves managing client inquiries regarding stock brokerage, educating clients on trading platforms, and resolving account-related issues. Ideal candidates will possess excellent communication skills and knowledge of stock market principles, along with fluency in Arabic and English.

Qualifications

• Previous experience in a call center or customer service.
• Knowledge of stock market principles and trading platforms.
• Good presentation skills and poise.

Responsibilities

• Handle incoming client inquiries via phone and email.
• Assist clients with account-related issues.
• Educate clients on trading platforms.

Skills

Communication skills

Knowledge of stock market principles

Time-management skills

Fluency in Arabic

Fluency in English

Tools

Word

PowerPoint

Job description

Overview

Role: Customer Care Specialist

Location: auh - bani yas

Role Purpose: The Call Center Advisor will handle inbound and outbound calls, providing support and guidance to clients regarding their stock brokerage accounts. The ideal candidate will have excellent communication skills, a strong understanding of stock market principles, and a passion for helping clients achieve their financial goals.

Responsibilities

• Handle incoming client inquiries via phone and email, providing accurate and timely information about our services and products.
• Assist clients with account-related issues, including account setup, maintenance, and troubleshooting.
• Educate clients on the use of ADIB Securities trading platforms and tools.
• Resolve client complaints and issues in a professional and courteous manner, escalating complex cases to supervisors when necessary.
• Follow up with clients to ensure their issues are resolved and they are satisfied with the service.
• Collaborate with other departments, such as Client Services, Compliance, Sales, and Operations, to ensure a seamless client experience and resolve complex issues.
• Participate in team meetings and training sessions to stay updated on company policies and procedures.

Qualifications / Specialist Skills

• Previous experience in a call center, customer service, or stock brokerage environment.
• Knowledge of stock market principles and trading platforms.
• Good presentation skills, poise, and product knowledge.
• Strong time-management and communication skills.
• Knowledge of Word and PowerPoint.
• Ability to work under pressure.
• Fluent in Arabic and English.