Customer Care Representative (UAE National) - Abu Dhabi

Al Tayer Group; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A prominent service organization in Abu Dhabi is seeking a Customer Service Representative to enhance customer comfort and satisfaction. Responsibilities include handling customer inquiries, managing courtesy vehicles, and maintaining a clean reception area. The ideal candidate will have a high school certificate and 1-2 years of relevant experience, complemented by friendly communication skills and good customer service orientation. This role emphasizes efficient customer handling, ensuring a positive experience in a multicultural environment.

Qualifications

• 1-2 years of relevant experience.
• Certification in Customer Service is an advantage.
• Exposure to multicultural environment.

Responsibilities

• Be part of the Telemarketing activities during campaigns.
• Provide efficient customer handling and necessary information.
• Welcome service customers and reduce their waiting time.
• Call customers for feedback on their ATM visits.
• Support the reception in managing courtesy vehicles.
• Maintain cleanliness and hygiene in reception area.

Skills

Customer Service skills

Excellent Communication skills

Education

High school Certificate

Job description

Job Purpose

To welcome the customers in a courteous manner and to answer phone efficiently and to provide the necessary support in order to enhance customer comfort and satisfaction till they are attended to by the relevant personnel.

Essential Roles and Responsibilities

Operational Roles and Responsibilities

• Be part of the Telemarketing activities during campaigns.
• Provide efficient and courteous handling of present customers or over the phone, provide necessary information, service booking and guidance
• Provide an efficient and courteous welcome to service customers by arranging to seat them and keep them comfortable till they are attended to by the Service Advisor
• Call customers to get follow feedback on their visits to ATM.
• Arrange for the customer to be attended to at a quick pace to reduce waiting time and enhance customer satisfaction
• Support the reception in managing the courtesy vehicles.
• Ensure cleanliness and hygiene is maintained in the reception area and essential housekeeping standards are adhered to represent an appropriate corporate image

Job Requirements

Education/Certification and Continued Education

• High school Certificate

Years of Experience

• 1- 2 years’ Relevant Experience

Knowledge and Skills

• Customer Service skills / Certification is an advantage
• Exposure to Multicultural environment
• Well Groomed with pleasant personality
• Excellent Communication skills

Additional Information