Customer Care Representative

Al Tayer Motors; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading automotive company in Dubai is seeking a customer-focused individual to enhance customer comfort and satisfaction. The role involves telemarketing during campaigns and providing courteous service to customers. Candidates should possess a high school certificate and 1-2 years of relevant experience. Excellent customer service skills and communication abilities are essential for success in this position. Join the team and contribute to maintaining a welcoming reception area.

Qualifications

• 1-2 years of relevant experience.
• Exposure to a multicultural environment.
• Well groomed and pleasant personality.

Responsibilities

• Be part of the Telemarketing activities during campaigns.
• Provide efficient and courteous handling of present customers over the phone.
• Welcome service customers and keep them comfortable.
• Direct customers to the relevant advisor.
• Call customers for follow-up feedback on their visits.
• Support reception in managing courtesy vehicles.
• Maintain cleanliness in the reception area.

Skills

Customer service skills

Excellent communication skills

Pleasant personality

Education

High school Certificate

Job description

To welcome the customers in a courteous and to answer phone efficiently and provide the necessary support in order to enhance customer comfort and satisfaction till they are attended to by the relevant personnel.

Responsibilities

• Be part of the Telemarketing activities during campaigns.
• Provide efficient and courteous handling of present customers or over the phone, provide necessary information, service booking and guidance.
• Provide an efficient and courteous welcome to service customers by arranging to seat them and keep them comfortable till they are attended to by the Service Advisor.
• Direct the customer to the relevant advisor who will attend to him.
• Call customers to get follow feedback on their visits to ATM.
• Arrange for the customer to be attended to at a quick pace to reduce waiting time and enhance customer satisfaction.
• Support the reception in managing the courtesy vehicles.
• Ensure cleanliness and hygiene is maintained in the reception area and essential housekeeping standards are adhered to represent an appropriate corporate image.

Qualifications

• Education/Certification and Continued Education: High school Certificate
• Years of Experience: 1-2 years relevant experience
• Knowledge and Skills: Customer service skills/certification is an advantage; Exposure to multicultural environment; Well groomed with pleasant personality; Excellent communication skills